Safe Haven Team Lead

LLOYD'S REGISTER INTERNATIONAL; Aylesbury; On-site; GBP 10,000 - 12,000; Full time

Job summary

Buckinghamshire Mind is seeking a Safe Haven Team Lead to supervise a small team of Mental Health Crisis Support Workers for our out-of-hours Safe Haven service in Aylesbury, with occasional travel to High Wycombe.

This permanent, 13-hour-per-week role (Wed/Thu 6pm–12am) sits within a supportive charity environment. You will provide line management, ensure high-quality crisis support, and help service users build independence and wellbeing.

Qualifications

• Experience leading a small staff team in a mental health setting.
• Ability to respond calmly to crises and de-escalate high-risk situations.
• Commitment to confidentiality, equality and safeguarding.

Responsibilities

• Provide vision, line management, support and supervision to the staff team.
• Create a warm, welcoming environment for after-hours crisis care.
• Promote independence and self-management for service users.
• Collaborate with Buckinghamshire Mind Operational Management Team.

Skills

Team leadership

Crisis management

Staff supervision

Communication

Confidentiality

Job description

Safe Haven Team Lead - 13 hours per week (Wed/ Thurs)

Join Our Mission at Buckinghamshire Mind!

Are you an organised and personable individual with a passion for supporting a meaningful cause?

Buckinghamshire Mind is looking for a

Safe Haven Team Lead to supervise and support a small team of Mental Health Crisis Support Workers within our Safe Haven Service: our out-of-hours support service for those experiencing a mental health crisis.

• Contract Type:Permanent role
• Location: Aylesbury, with flexibility to travel to High Wycombe as needed.
• Salary:£29,795 FTE plus enhanced hours payment of 30% on top of normal hourly rate for hours worked between 11pm-12am. This calculates as an actual payment of £10,951.67 including the enhanced hours based on the hours below.
• Hours:13hrs pw – Wednesday & Thursday, 6pm – 12am, and 2 hrs admin time (13 total hours).

Buckinghamshire Mind is an independent charity providing trusted mental health services to our communities. We are affiliated with national Mind and are part of a network of over 100 Local Minds. We promote wellbeing and recovery; we prevent mental ill health; we offer talking therapies and we provide support in times of crisis.

Key Responsibilities

• To provide vision and high-quality line management, support, and supervision to the staff team, in addition to working collaboratively as part of the Buckinghamshire Mind Operational Management Team.
• To provide a warm and welcoming environment for those people facing out-of- hours mental health crisis’ as a calming alternative to emergency departments.
• To raise service user awareness of alternative mental health services appropriate Treat service users with respect and provide personalised support focused on individual need.
• To raise service user awareness of alternative mental health services appropriate to personal need and increase the independence and self-management skills of those people accessing the service.

The ideal candidate will have

• Proven ability to lead, support, supervise, and motivate staff; manage workload effectively; work collaboratively while taking initiative and maintaining professional boundaries.
• Ability to respond calmly and effectively to emotional crises, high-risk situations, de-escalation, safety planning, and suicide prevention.
• Skilled in supporting people with mental health difficulties to build independence, develop self-management strategies, and make positive change, with a consistently respectful and hopeful attitude.
• Demonstrated ability to develop and deliver high-quality services and build positive, constructive relationships with external agencies and partners.
• Excellent communication and relationship-building skills; commitment to confidentiality, equal opportunities, diversity, and alignment with the aims and values of Buckinghamshire Mind.

Why Join Us

Inclusive Employer: We are an Equal Opportunities employer, welcoming applicants from all sections of the community, including those with lived experience of mental health challenges.

Training and Development: We offer full training and development opportunities to help you grow in your role and further develop your skills.

Supportive Environment: You’ll be part of a dedicated team, with the opportunity to make a tangible difference in your community.

Buckinghamshire Mind is an Equal Opportunities and inclusive employer. We welcome applications from all sections of the community including those with lived-experience of poor mental health. If you meet all the essential criteria we welcome your application as training and development can be provided to give you further skills. Any offer made relating to this post will be subject to satisfactory references and a satisfactory Enhanced DBS check depending on the role.

Buckinghamshire Mind is an Equal Opportunities and inclusive employer. We welcome applications from all sections of the community including those with lived-experience of poor mental health. If you meet all the essential criteria we welcome your application as training and development can be provided to give you further skills. Any offer made relating to this post will be subject to satisfactory references and a satisfactory Enhanced DBS check depending on the role.

*Please note we do not provide VISA sponsorship and unfortunately, we cannot employ you if you do not have the right to work in the UK.

*Please note we do not provide VISA sponsorship and unfortunately, we cannot employ you if you do not have the right to work in the UK.

Travel expenses will only be paid for journeys that fall outside of the regular commute to and from the work location(s). If the role is home-based, all travel will be paid for on expenses.

Closing date for applications – Sunday 20th September 2026

We reserve the right to close applications early due to high volumes; therefore we advise to apply as soon as possible.

Interviewing process

We will contact you to make an appointment

Buckinghamshire Mind is an Equal Opportunities and inclusive employer. We welcome applications from all sections of the community including those with lived-experience of poor mental health. If you meet all the essential criteria we welcome your application as training and development can be provided to give you further skills. Any offer made relating to this post will be subject to satisfactory references and a satisfactory Enhanced DBS check depending on the role.

Buckinghamshire Mind is an Equal Opportunities and inclusive employer. We welcome applications from all sections of the community including those with lived-experience of poor mental health. If you meet all the essential criteria we welcome your application as training and development can be provided to give you further skills. Any offer made relating to this post will be subject to satisfactory references and a satisfactory Enhanced DBS check depending on the role.

*Please note we do not provide VISA sponsorship and unfortunately, we cannot employ you if you do not have the right to work in the UK.

*Please note we do not provide VISA sponsorship and unfortunately, we cannot employ you if you do not have the right to work in the UK.

Key Responsibilities

Please refer to the attached job description/ person specification.

About Buckinghamshire Mind

Buckinghamshire Mind is an independent charity providing high quality services to support and represent people with mental health needs in the local community. We work to provide a voice for people with mental health needs, to fight stigma and campaign to influence policy and decision making locally. We are committed to making sure our services are inclusive and meet the diverse needs of people in Buckinghamshire and East Berkshire.

Buckinghamshire Mind is run by local people for local people and is responsible for its own funding and the services it provides.

We are an independent charity that is proud to be affiliated with national Mind and to adhere to its quality standards of governance and service delivery. Buckinghamshire Mind is part of a network of over 100 Local Minds, which provide trusted mental health services to our communities.