Oncology SACT Navigator — Care Pathway & Patient Support

Bupa; City of Westminster; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

25 days holiday per year

Bupa health insurance

Enhanced pension plan

Annual bonus

Travel cost support (season ticket/ cy

Online discounts

Job summary

At Cromwell Hospital, part of Bupa, we seek a compassionate SACT Navigator to support our Oncology team. You’ll coordinate patient pathways, liaise with clinicians, and ensure treatment plans are delivered smoothly.

You will manage documentation, assist with cost estimates, and support both self-pay and insured patients throughout the treatment journey. This role emphasizes patient-centred care, confidentiality, and collaboration across departments to optimise capacity and outcomes in a

Qualifications

• GCSEs including Maths and English.
• Clinical/healthcare environment experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced setting.

Responsibilities

• Coordinate oncology patient pathways to ensure smooth treatment journeys.
• Act as main contact for patients, carers and families.
• Liaise with consultants, nursing, pharmacy and secretaries to deliver plans.
• Ensure investigations, consents, prescriptions and meds are in place before appointments.
• Triage telephone enquiries providing timely advice and signposting.
• Assist self-pay and insured patients with bookings, financial clearance and authorisation.
• Prepare cost estimates for self-pay patients with pharmacy and finance teams.
• Maintain patient documentation and hospital systems.
• Review treatment schedules to maximise capacity.
• Contribute to service improvements and audits.
• Maintain patient confidentiality and governance.

Skills

Communication

Organisation

Interpersonal skills

Microsoft Office

Education

GCSEs (Maths & English)

Healthcare Admin qualification

Tools

Compucare

Healthcare systems

Job description

At Cromwell Hospital, part of Bupa, we seek a compassionate SACT Navigator to support our Oncology team. You’ll coordinate patient pathways, liaise with clinicians, and ensure treatment plans are delivered smoothly.

You will manage documentation, assist with cost estimates, and support both self-pay and insured patients throughout the treatment journey. This role emphasizes patient-centred care, confidentiality, and collaboration across departments to optimise capacity and outcomes in a