SAAU Receptionist

NHS; Orpington; On-site; GBP 29,000 - 32,000; Full time

Job summary

A healthcare institution is seeking a dedicated administrative support staff member in Orpington. The role involves maintaining accurate patient data, conducting quality audits, and providing essential front-of-house services. Ideal candidates should possess strong customer-care experience, be reliable, and able to work in a multidisciplinary setting. This permanent, full-time position offers a salary ranging from £29,651 to £31,312 per year, reflecting the importance of effective patient interaction and data management.

Qualifications

• Experience of working in an NHS environment is desirable.
• Ability to manage patient information and ensure data quality.

Responsibilities

• Maintain accurate patient data and conduct quality audits.
• Provide front-of-house service to patients and visitors.

Skills

Ability to work effectively in a multidisciplinary setting in a public area

Reliable and conscientious

Customer-care experience

Ability to process data accurately

Ability to work flexibly without close supervision

Job description

Overview

To provide a high quality administrative and clerical support to the nursing and medical staff. To be responsible for the management of patient information and to ensure accurate data quality. To assist nursing staff with discharge planning. To provide a full and professional front of house service for patients, visitors and staff ensuring they are informed appropriately.

Main duties

• Update and maintain accurate patient data
• Conduct quality audits as requested by the medical teams and nursing staff
• Ensure that all GP summaries are dispatched either by MyChart or mail within 24 hours of the patient's discharge
• Welcome and provide front–of‑house service to patients and their relatives/visitors onto the ward, ensuring security and infection control measures are adhered to
• Answer ward telephone enquiries promptly, efficiently and politely
• Ensure that all clinical referrals are forwarded to the relevant internal department and/or external agencies
• After discharge, make follow‑up appointments as requested
• Coordinate the transfer of patients to tertiary centre/continuing care setting (nursing home, residential home or hospice)
• Maintain the reception desk and waiting areas in a presentable manner
• Observe and maintain confidentiality of patient records and staff information
• Secure and document all patient property in accordance with the Patient Property Policy
• Request Hospital Transport and porters as directed through the necessary app or person

About Us

The Trust provides a full range of local and specialist services across its five sites. The trust‑wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person‑centred, digitally‑enabled, and focused on sustainability, we aim to take Team King's to another level. We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

Details

• Date posted: 05 December 2025
• Pay scheme: Agenda for change
• Band: 3
• Salary: £29,651 to £31,312 a year including HCA
• Contract: Permanent
• Working pattern: Full‑time
• Reference number: 213‑DivisionC‑7660863
• Job locations: Princess Royal University Hospital, Farnborough Common, Orpington, BR8 8ND

Job Responsibilities

• Order all ward supplies, including ward stores, patient documentation, stationery and electronic/IT equipment; place routine and ad‑hoc orders to maintain stock levels and meet delivery deadlines
• Carry out administrative duties such as photocopying as instructed by the Ward Manager
• Develop a good working relationship with the Procurement department
• Develop robust stock management systems to keep ward stocks within defined upper and lower limits and within budget, working closely with the Ward Manager and Matron
• Ensure stores are unloaded on the day of delivery
• Act as liaison with the Trust’s Facilities Department for maintenance jobs and repairs, reporting any out‑of‑order lifts to the Maintenance Help Desk
• Provide cover for other ward areas as directed by the Administration Support Co‑ordinator
• Assist with the training of new members of staff as appropriate
• Observe the general responsibility of all staff under the Health & Safety at Work Act
• Maintain strict confidentiality of staff and patient records, in line with Trust Policy; any unauthorised breach will result in disciplinary action
• Ensure acceptable standards of data protection are maintained, in accordance with the Data Protection Act
• Observe the rules, policies and procedures in Kings College Hospital
• Carry out duties as an employee and service‑provider with due regard to the Trust’s Equal Opportunities Policy
• Participate in team meetings as required by your team leader
• Act with a general duty of care for health, safety and well‑being of colleagues, visitors and patients within the hospital, plus any specific risk‑management or clinical governance accountabilities associated with this post
• When required, be flexible to work in surgical admissions with booking of pre‑operative assessment appointments

Person Specification

Essential

• Ability to work effectively in a multidisciplinary setting in a public area
• Reliable and conscientious
• Ability to register and process data accurately
• Customer‑care experience
• Ability to work in a flexible atmosphere without close supervision

Desirable

• Experience of working in an NHS environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and therefore it will be necessary to submit a disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer details

• Employer name: King's College Hospital NHS Foundation Trust
• Address: Princess Royal University Hospital, Farnborough Common, Orpington, BR8 8ND
• Website: https://www.kch.nhs.uk/