SaaS Support Specialist — Service Desk

Lifetime Group; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days leave

Birthday day off

Flexible working

Health plan

Pension match 5%

Job summary

Skilltech Solutions, part of the Lifetime Group, is seeking a Service Desk Analyst to deliver technical support for Skilltech's software platforms. You will be the product expert, handling onboarding, configuration, release validation and ongoing service delivery with Customer Success, Development, Test and BI teams.

You will need solid experience in software application support, excellent customer service, strong troubleshooting and the ability to explain complex concepts clearly.

Qualifications

• Experience in software application support, service desk or technical customer support.
• Excellent customer service and relationship management skills.
• Strong troubleshooting and analytical skills.
• Ability to explain complex technical concepts in simple language.

Responsibilities

• Deliver exceptional technical support and act as product expert for Skilltech's software platforms.
• Onboard customers, configure software, release validation and continuous improvement.
• Collaborate with Customer Success, Development, Test and Business Analysis teams to maximise satisfaction.

Skills

Software support

Customer service

Troubleshooting

SLA adherence

Tools

Jira

Confluence

Job description

Skilltech Solutions, part of the Lifetime Group, is seeking a Service Desk Analyst to deliver technical support for Skilltech's software platforms. You will be the product expert, handling onboarding, configuration, release validation and ongoing service delivery with Customer Success, Development, Test and BI teams.

You will need solid experience in software application support, excellent customer service, strong troubleshooting and the ability to explain complex concepts clearly.