SaaS Support Engineer: Master Debugger for Real-World SaaS

zincwork; Greater London; On-site; GBP 40,000 - 56,000; Full time

Job summary

zincwork in London is seeking a diligent SaaS Support Engineer to join our team. You’ll provide technical support for our software, diagnosing and resolving user issues in collaboration with Customer Success and Engineering.

You’ll tackle complex bugs, contribute to investigations, and share learnings that help the team better support our users. If you enjoy debugging tough problems and collaborating across teams, this role is for you.

Qualifications

• SaaS software support experience preferred.
• Ability to diagnose and resolve user issues.
• Strong debugging and investigative skills.

Responsibilities

• Provide technical support for our SaaS software and diagnose user issues.
• Collaborate with Customer Success and Engineering to resolve bugs.
• Contribute to investigations and share learnings to improve support.
• Help the team understand how complex applications behave in real-world use.

Skills

Problem solving

Debugging

Customer support

Collaboration

Job description

zincwork in London is seeking a diligent SaaS Support Engineer to join our team. You’ll provide technical support for our software, diagnosing and resolving user issues in collaboration with Customer Success and Engineering.

You’ll tackle complex bugs, contribute to investigations, and share learnings that help the team better support our users. If you enjoy debugging tough problems and collaborating across teams, this role is for you.