SaaS Release Orchestrator & CI/CD Leader

Willis Towers Watson; United Kingdom; Remote; GBP 70,000 - 100,000; Full time

Job summary

Willis Towers Watson seeks a talented SaaS/DevOps Release Manager to lead release management across multiple product teams, focusing on automated, repeatable delivery. You will drive CI/CD, tooling integration, and progressive delivery practices in a security-conscious environment.

The role requires collaboration with product management, engineering, and governance to establish modern release patterns and metrics, enabling faster, safer software releases across our SaaS platforms.

Qualifications

• Demonstratable experience (at least 3 years) in release management for a SaaS organisation releasing new features and updates on a frequent basis to customers.
• Great working experience of Agile, SDLC and DevOps practices to effectively fulfil the role.
• Experience in modern release management tooling e.g. ServiceNow, BMC.
• Managing multiple and varied internal stakeholders and customers and cross-functional teams.
• Contributions into wider organisational practice improvement and evolution.
• Knowledge and passion for new techniques to achieve release management goals and evidence to show continual improvement of release management approach.
• Strong working knowledge of CI/CD pipelines (e.g. Azure DevOps, GitHub Actions) and release automation.
• Experience implementing pipeline-based release controls, automated testing, and deployment strategies.
• Understanding of infrastructure as code (e.g. OpenTofu) and environment management concepts.
• Experience with cloud-native SaaS architectures (preferably Azure).
• Familiarity with observability, monitoring, and release health metrics.
• Ability to work hands-on with engineering teams to diagnose and improve delivery pipelines.
• Understanding of modern DevOps practices and principles (GitOps, trunk-based development, progressive delivery).
• Experience improving developer experience and reducing delivery friction through automation.

Responsibilities

• Lead release management governance including quality gates, automated checks, and readiness criteria.
• Collaborate with security/compliance teams to minimise manual intervention through automation.
• Coordinate risks, dependencies, and release decisions across product teams.
• Drive CI/CD adoption, release orchestration, and infrastructure automation across teams.
• Embed release processes into delivery workflows (pipelines, GitOps, environment promotion).
• Identify opportunities to replace manual release activities with automated, repeatable processes.
• Support progressive delivery techniques (feature flags, canary, blue/green where applicable).
• Collaborate with platform/engineering teams to align DevOps tooling and standards.
• Define and track DORA-style metrics (deployment frequency, lead time, change failure rate, MTTR).
• Coach teams on DevOps practices and automation; bridge engineering, architecture, governance.

Skills

Release management

Agile & SDLC

DevOps practices

CI/CD pipelines

Azure DevOps

GitHub Actions

ServiceNow

BMC

Infrastructure as code

OpenTofu

Cloud-native SaaS

Observability & metrics

Environment management

Progressive delivery

Automation

Stakeholder management

Coaching & capability building

Tools

ServiceNow

BMC

Azure DevOps

GitHub Actions

OpenTofu

Job description

Willis Towers Watson seeks a talented SaaS/DevOps Release Manager to lead release management across multiple product teams, focusing on automated, repeatable delivery. You will drive CI/CD, tooling integration, and progressive delivery practices in a security-conscious environment.

The role requires collaboration with product management, engineering, and governance to establish modern release patterns and metrics, enabling faster, safer software releases across our SaaS platforms.