SaaS Platform Lead: Reliability, Automation & AI Ops

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Greater London

Hybrid

GBP 110,000 - 140,000

Full time

5 days ago

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Job summary

ITRS is seeking a Senior SaaS Operations Leader to guide the day-to-day reliability and continuous improvement of its Analytics platform. You will direct a hands-on engineering team, set standards for automation, and drive incident response, capacity planning, and observability.

Collaboration with security, product and customer-facing teams is essential to maintain resilience. The role focuses on reducing toil, advancing runbooks, and applying Agentic AI to operational workflows, while ensuring

Qualifications

Proven experience leading SaaS hosting teams in hands-on technical leadership roles.
Track record of building, leading and improving operational teams.
Deep practical knowledge of Kubernetes operations (deployments, upgrades, networking, storage, ingress, secrets, autoscaling, troubleshooting).
Strong cloud operations experience across AWS, Azure or GCP.
Hands-on experience with Infrastructure as Code, CI/CD, GitOps or similar automation.
Experience reducing operational toil through automation, self-service, runbooks and observability.
Understanding of Agentic AI or intelligent automation in operations.
Technical depth to troubleshoot production issues and contribute directly.
Understanding of security/compliance expectations for SaaS operations.
Experience collaborating with Forward Deployed Engineering or customer-embedded teams.

Responsibilities

Lead day-to-day management, reliability and continuous improvement of the Analytics SaaS platform.
Provide technical leadership for a hands-on SaaS engineering team.
Set standards, coach engineers and foster ownership, automation and reliability.
Resolve production issues, Kubernetes troubleshooting, incident response and deployment automation.
Drive automation to reduce toil and manual hand-offs.
Explore Agentic AI for operational decision support and runbook execution.
Own SaaS operational standards including runbooks, monitoring, and change control.
Collaborate across Engineering, Product, Security and Customer-facing teams on operability and security.
Manage and develop the Forward Deployed Engineering function.
Ensure practices meet regulated-industry expectations for access control and continuity.
Report to the Global Head of Platform Engineering.