SaaS Order Orchestration & Sales Ops Specialist

83zero Ltd; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

83zero Ltd is seeking a meticulous Commercial Operations professional to manage the administration, validation and fulfilment of complex SaaS orders, ensuring pricing and terms compliance. You will partner with sales, channel partners and internal teams to resolve issues, document processes and drive automation and AI-driven improvements to speed provisioning.

This 12-month FTC role offers exposure to HubSpot, NetSuite and FastSpring and the chance to become a subject-matter expert in ordering

Qualifications

• Experience in order management, sales operations, or commercial/customer operations.
• Ability to manage complex or non-standard orders and ensure compliance with pricing/terms.
• Strong problem-solving skills and analytical mindset.
• Excellent written and verbal communication; ability to explain processes clearly.
• Proven stakeholder management and relationship-building across sales and partnering teams.

Responsibilities

• Process high-complexity and non-standard SaaS orders outside automated workflows.
• Monitor ordering issues and take corrective actions to enable provisioning.
• Review and validate orders for pricing, discounts and terms.
• Become an internal expert on order-related systems (HubSpot, NetSuite, FastSpring).
• Support partners and internal teams with ordering procedures and requirements.
• Maintain clear internal documentation and how-to guides for manual fulfilment tasks.
• Identify orders outside standard policies and escalate as needed.
• Investigate recurring issues and provide feedback to automation teams.
• Support testing of new order-related system updates.
• Assist with creation and distribution of pricing SKUs.
• Manage inbound ticket queue and respond to partner queries.

Skills

Order management

Sales operations

Commercial operations

Customer operations

Analytical mindset

Attention to detail

Problem solving

Communication skills

Stakeholder management

Tools

HubSpot

NetSuite

FastSpring

Job description

83zero Ltd is seeking a meticulous Commercial Operations professional to manage the administration, validation and fulfilment of complex SaaS orders, ensuring pricing and terms compliance. You will partner with sales, channel partners and internal teams to resolve issues, document processes and drive automation and AI-driven improvements to speed provisioning.

This 12-month FTC role offers exposure to HubSpot, NetSuite and FastSpring and the chance to become a subject-matter expert in ordering