SaaS Operations Engineer

Bottomline Technologies, Inc.; Reading; On-site; GBP 60,000 - 90,000; Full time

Job summary

Bottomline Technologies, Inc. invites a SaaS Platforms Ops Engineer to join our global operations in Theale. You will help run and improve our new generation of SaaS payment platforms and ensure resilient, secure, and available services.

The role emphasizes automation, repeatable processes, and collaboration with stakeholders to manage incidents and platform changes. We welcome diverse experience and offer opportunities to grow in a dynamic payments technology environment.

Qualifications

• Two or more of the listed technical and language skills are required.
• Experience in global operations and incident response is preferred.
• Able to create and follow standard operating procedures.

Responsibilities

• Configure and manage alerting and monitoring for production platforms.
• Lead platform incident recovery and runbook updates.
• Deliver new services and standard changes to the platform.
• Improve platform availability and uptime reporting.
• Participate in on-call rota for production incidents.

Skills

SWIFT/SIC operations

English communication

German language (beneficial)

Computer Science/IT background

Windows/Linux server administration

SQL/SQL Server

API technologies

Jenkins automation

Scripting/automation

Standard Operating Procedures

Monitoring tools configuration

Education

Formal training in Computer Science or IT

Tools

Elastic

Grafana

Jenkins

Job description

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

Role

We are looking for SaaS Platforms Ops Engineer to innovate, win and grow with us in Theale!

Platform Operations are building out a new centralised capability to run and improve our new generation of SaaS-based payment platforms is a strategic imperative which will play a major part in defining, implementing, and operating new capabilities. The team are responsible for the day to day running of a suite of global SaaS platforms that are central to our growth including: capacity management adherence to change management process and automation and monitoring across the complex technology estate.

The ideal candidate will have real world experience working in a global operation, be fanatical about repeatable process and automation, and understand the challenging choices needed to create scale, resilience, security and availability. Further, this role requires a business-savvy individual who can manage complex situations with stakeholders and clients.

How you’ll contribute:

• Alerting and Monitoring: Scope, configure and regularly review alerting and monitoring to ensure rapid notification and resolution of production incidents.
• Platform Incident Recovery: Service restoration during Incidents. Create, validate, and update service recovery runbooks. Collaborate with application experts to deliver processes that facilitate “one-click” service recovery capabilities.
• Platform Change: Configure and deliver new services to the platform. Create, validate and update runbooks for standard changes.
• Platform Availability: Develop availability and uptime reporting. Drive improvements in platform uptime.
• Always Available Platform: Participate in the out of hours “on call” rota to ensure industry-leading incident response is in place for any production issues that may arise.

If you have two or more of the qualities and skills listed below, we would like to hear from you.

• SWIFT and/or SIC operations knowledge,
• Good communication skills (fluent in English, German would be beneficial)
• Formal training in Computer Science or IT
• Server administration experience on a Windows Server and Linux environments
• Experience working with SQL, SQL Server and API technologies.
• Automating tasks using scripts or automation tools such as Jenkins
• Ability to create and follow Standard Operating Procedures
• Configuring monitoring tools, implementing alerting (Elastic, Graphana, etc.)
• A strong desire to work in a technical environment.
• Ability to learn quickly in a technical environment.

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.