SaaS Implementation Specialist

RedTech Recruitment; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

RedTech Recruitment is seeking an experienced SaaS Implementation Specialist to join a rapidly scaling AI software company. You will manage multiple enterprise customer implementations, from discovery through to training and successful adoption, translating complex requirements into scalable configurations.

Based in London with on-site work three days a week, you will collaborate with enterprise clients, guide best practices, and ensure seamless delivery across global teams.

Qualifications

• Strong academic record with a 2:1 or 1st class degree and high A-Level results.
• Experience managing multiple enterprise customer implementations concurrently.
• Ability to translate customer requirements into scalable platform configurations.
• Excellent communication and presentation skills including training delivery.
• Confidence advising enterprise customers on implementation best practices.

Responsibilities

• Take ownership of customer implementations from handover to successful adoption.
• Lead discovery and scoping sessions to understand objectives and priorities.
• Translate requirements into scalable platform configurations using standards.
• Manage a portfolio of concurrent implementations against timelines.
• Maintain implementation plans and handover documentation.
• Work with Customer Success and other teams to ensure smooth handover.
• Deliver platform training to customer user groups across roles.
• Explain platform functionality, limitations and considerations clearly.
• Identify risks and dependencies early with clear resolution paths.
• Develop knowledge of the AI platform and its enterprise application.
• Contribute to ongoing improvement of implementation processes and standards.

Skills

SaaS implementation

Enterprise delivery

Discovery & scoping

Project management

Training delivery

Prompt engineering

Communication

Stakeholder management

AI tooling (Claude, ChatGPT)

Education

2:1 or 1st class degree

AAB at A Levels

Tools

Claude

ChatGPT

Job description

A fantastic opportunity for an experienced SaaS Implementation Specialist to join a rapidly scaling AI software company that is transforming how global organisations manage complex workflows, processes and documentation. Following significant investment and continued international growth, the company is expanding its implementation function and is looking for an experienced professional to manage multiple enterprise customer implementations. You will work closely with customers from initial discovery and configuration through to training and successful adoption, translating complex requirements into effective and scalable software solutions.

Location: London, 3 days a week on-site

Requirements for SaaS Implementation Specialist:

• Strong commercial experience working in SaaS implementation, software implementation, technical onboarding, professional services or a closely related customer-facing delivery role
• Exceptional academic background, with a 2.1 or 1st class degree from a leading international university and at least AAB at A Level
• Experience managing multiple customer implementations or onboarding projects concurrently
• Strong experience gathering customer requirements through discovery and scoping sessions and translating these into effective software configurations
• Strong project management skills with the ability to manage timelines, milestones, dependencies and customer expectations
• Excellent communication and presentation skills, including experience delivering customer training and explaining complex software functionality clearly
• Confidence working directly with enterprise customers and advising them on implementation best practices
• Ability to understand individual customer requirements while recommending scalable solutions that avoid unnecessary complexity
• Strong problem-solving skills with the ability to identify implementation risks, dependencies and potential issues early
• Enthusiasm for emerging AI technologies and their real-world applications, and you should be confident writing prompts to use modern AI tools like Claude and ChatGPT
• Strong attention to detail with excellent organisational skills

Responsibilities for SaaS Implementation Specialist:

• Take ownership of customer implementations from initial handover through to successful adoption and independent use of the platform
• Lead customer discovery and scoping sessions to understand business objectives, existing processes, workflows, user requirements and implementation priorities
• Translate customer requirements into clear and scalable platform configurations using established implementation standards and best practices
• Manage a portfolio of concurrent implementations against agreed timelines, milestones and delivery objectives
• Maintain accurate implementation plans, customer records and handover documentation
• Work closely with Customer Success and other internal teams to ensure a smooth implementation and handover process
• Deliver platform training to customer user groups, adapting your approach for different roles and levels of technical confidence
• Clearly explain platform functionality, configuration options, limitations and technical considerations to customers
• Guide customers towards implementation best practices and recommend solutions that deliver long-term value without creating unnecessary complexity
• Identify implementation risks, dependencies and gaps early, providing clear recommendations for resolution
• Develop in-depth knowledge of the AI platform, its configuration options and its application across complex enterprise workflows
• Contribute to the continued development and improvement of implementation processes, standards and best practices

What the role offers:

• Join a rapidly growing AI software company working at the forefront of enterprise AI technology
• Take ownership of complex SaaS implementations for major organisations operating internationally
• Excellent opportunities for career progression within a rapidly expanding global team

We are committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing [e-mail]. If this email address has been removed by the job board, full contact details are available on our website.

Keywords:

SaaS Implementation Specialist / Implementation Specialist / Senior Implementation Specialist / Implementation Consultant / Senior Implementation Consultant / Software Implementation Consultant / Technical Implementation Specialist / Implementation Manager / Professional Services Consultant / Solutions Consultant / Technical Onboarding Specialist / Customer Implementation Manager / SaaS / Enterprise Software / Artificial Intelligence / AI / Software Configuration / Workflow Automation / Customer Onboarding / Document Management / Contract Management / Contract Lifecycle Management / CLM / Prompt Engineering / NLP / API Integration / CRM / LegalTech / Legal Operations / Document Automation / Process Automation / Computer Science / Business Management / Information Systems / Law / Software Engineering

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.