Implementation Lead

Ss&C Technologies Holdings; Basildon; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Professional development reimbursement

Generous holiday scheme

Competitive benefits for wellbeing

Diversity & Inclusion program

Hands-on training

Job summary

SS&C Technologies Holdings is seeking an Implementation Lead in London/Essex with a hybrid work model (6 days a month in the office). You will lead the global implementation team, design a scalable framework, and own end-to-end delivery from client UAT to production.

Strong experience in software implementations, SaaS products, and financial systems migration is required. You will collaborate with product and technology teams, manage client programs, train end users, and provide go-live support.

Qualifications

• Experience managing software implementation projects in a software or professional services company.
• Experience implementing SaaS products.
• Experience migrating financial systems (e.g. Transfer Agency/Fund accounting).
• Ability to manage multiple requirements, deadlines and projects.
• Excellent communications skills in English (verbal and written).
• Moderate travel to client sites when necessary.

Responsibilities

• Manage the Global Implementation team and shape processes for a high-functioning, client-facing team.
• Design a common implementation framework applicable to any product/workstream.
• Own end-to-end implementation projects with on-time delivery and budget adherence.
• Develop and maintain a repeatable conversion and migration strategy.
• Configure client UAT and production environments for new and upgraded implementations.
• Collaborate with customers to manage client UAT and implementation programs.
• Develop and test implementation run books with project managers.
• Provide end-user training on software products.
• Offer go-live and post-implementation support.
• Proactively manage scope changes and risks with contingency plans.
• Provide regular updates to stakeholders and run weekly project update meetings.
• Manage expectations to ensure satisfaction throughout the implementation process.
• Serve as first-level escalation for project-related risks and issues.

Skills

Project management

Stakeholder management

Agile

SaaS

Financial systems

Data migration

UAT

Training

Communication

Risk management

Change control

Tools

Microsoft Projects

Job description

Job Description

Get To Know Us:

SS&C is leading the way. We continue to look for today's and tomorrow’s brightest talent, those who embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals who value collaboration, accountability, and innovation, to name a few.

Implementation Lead

Locations: London, Essex | Hybrid 6 days a month

The Opportunity

Implementation Lead is a newly created role with responsibility for the team delivering and implementing SS&C products in our clients’ operations. The role holder will play a key part in building out an implementation capability for the company and will be in charge of the end-to-end delivery and service transition of our solutions into a client UAT and production environment. You will collaborate with the product and technology teams to design and manage all technical aspects of implementation, including system configuration, integration architecture, conversion and migration of data from one system to another delivering a seamless transition for both end users and customers.

You will join specialists in the Sales team in workshops with clients, aimed at understanding their technology landscape and collaboratively designing an implementation plan – keeping scalability and repeatability of the approach front of mind.

What You Will Get To Do:

• Manage the Global Implementation team, shaping the process and making decisions to establish a high functioning, client facing implementation team.
• Design and implement a common implementation framework that can be applied to any product or workstream.
• Own and manage end-to-end implementation projects, ensuring on-time delivery, meeting of budgetary demands, and maintenance of overall project ownership.
• Design and maintain a repeatable conversion and migration strategy.
• Manage and control system configuration of client UAT and production environments for both new and software upgrade implementations.
• Work closely with our customers to manage client UAT and implementation programmes.
• Work in conjunction with our project managers to develop and test implementation run books.
• Facilitate end user training on our software products.
• Provide go-live and post implementation support.
• Proactively manage changes in project scope, identify potential issues and devise contingency plans, using appropriate techniques (e.g. Risk logs, Change requests).
• Provide regularly scheduled updates to internal and external stakeholders and hold weekly project update meetings throughout the implementation lifecycle.
• Manage expectations for internal and external stakeholders to ensure satisfaction throughout the implementation process. decision-making
• Serve as the first level of escalations for all Project-related risks and issues.

What You Will Bring:

• Experience managing software implementation projects in software/professional services company
• Experience in implementing new products while working closely with agile delivery teams and the client
• Experience implementing SaaS products preferred
• Experience implementing and migrating financial systems preferred (e.g. Transfer Agency Platforms, Fund Accounting Platforms)
• Ability to manage and prioritize multiple requirements, deadlines, and projects
• Excellent communications skills in English (verbal and written)
• Experience using Microsoft Projects or other Project Management solutions is highly desirable
• Moderate travel required to client sites when necessary
• Deep Knowledge of Lean and Agile software development processes

Person specification

Delivery and Impact - Self-starter and resourceful: taking the lead is second nature and you are comfortable driving things independently within a very collaborative environment, continuously reaching to colleagues and other parties and not waiting for things to happen. Raises risks and issues promptly to the relevant bodies alongside recommendations for mitigation.

Communication – Confident, accurate, deliberate and direct. Ability to articulate complex issues concisely and effectively. Accustomed to pre-empting stakeholders to facilitate decision making. Engaged listener to steer client conversations and factor in their input.

Conduct - Demonstrates the corporate values of connected, supportive, creative and driven. Show a strong work ethic and the highest levels of professionalism and integrity.

Teamwork - Able to provide guidance to those within their peer group. Open to work in a multidisciplinary team, where we aim to complement each other and promote constant partnership and dialogue.

Management - Able to constantly manage priorities and lead the Product Owners and Engineers to delivery.

Problem Solving – Identifies, considers and solves problems of a product, political, organisational and technical nature – ensuring visibility and buy-in where required.

Organisation – Provides regular 360 feedback to team, peers and management – with a view to addressing issues as well as encouraging performance.

Influence – Provides open feedback with actionable intent – also solicits this from peers, team and management.

Open to learn from others and try to do things differently!

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Professional Development Reimbursement including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised throughout your career

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.