SaaS Deployment Lead - Veterinary AI Platform

Lupa Pets; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Lupa is building a category-defining platform for veterinary practices and pet parents, replacing fragmented systems with a single intelligent workflow. We’re seeking a product-driven onboarder to own deployments end-to-end, train staff, and align customer needs with our AI-native platform from our Paddington, London HQ.

You will manage multiple deployments, engage end users through transitions, and help evolve our deployment processes as we scale.

Qualifications

• 2+ years in a SaaS implementation, deployment, onboarding, or customer-facing project management role.
• A track record of managing multiple projects simultaneously without letting anything slip.
• Experience working directly with end users through a software transition, you know how to bring sceptical people along.

Responsibilities

• Own a portfolio of veterinary practice onboardings end-to-end, from kick-off call through to a fully live, confident team on the other side.
• Train practice staff on the Lupa platform, tailoring your approach to different levels of technical confidence and clinical background.
• Consult on veterinary workflows, helping practices redesign how they operate around our AI-native tooling rather than just transplanting old habits into new software.
• Project manage multiple concurrent deployments, keeping timelines on track and stakeholders informed without losing momentum.
• Be the bridge between the customer and the product, feeding structured insight from the field back to the team to improve how we build and deploy.
• Contribute to and improve our deployment processes as we scale, if something isn’t working, you’ll be expected to fix it, not just flag it

Skills

SaaS onboarding

Project management

Customer success

Stakeholder management

Training staff

Job description

Lupa is building a category-defining platform for veterinary practices and pet parents, replacing fragmented systems with a single intelligent workflow. We’re seeking a product-driven onboarder to own deployments end-to-end, train staff, and align customer needs with our AI-native platform from our Paddington, London HQ.

You will manage multiple deployments, engage end users through transitions, and help evolve our deployment processes as we scale.