SaaS Customer Success Manager — Remote UK

School Result; Glasgow; Remote; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Fully remote work with flexible arrangements

Innovative team culture

Limitless career growth opportunities

Work-life balance benefits

Job summary

A progressive SaaS company is seeking a Customer Success Manager in Glasgow to enhance client relationships and ensure their success with its products. This role supports customers through onboarding and ongoing assistance while being accountable for customer retention and growth metrics. Ideal candidates should have over 3 years of experience in customer success or account management, with proficiency in relevant CRM tools. Enjoy the flexibility of remote work, a vibrant team culture, and excellent opportunities for professional development.

Qualifications

• 3+ years of experience in customer success, account management, or related field.
• Experience in SaaS, e‑commerce, or finance industries preferred.
• Strong ability to analyze data and make informed decisions.

Responsibilities

• Serve as the primary contact for onboarding, training, and support.
• Monitor customer health and engagement; identify risks and opportunities.
• Provide regular reports and insights to management.

Skills

Interpersonal skills

Communication skills

Problem-solving

Conflict resolution

Analytical skills

Customer-first mindset

Tools

Salesforce

HubSpot

Gainsight

Totango

Job description

A progressive SaaS company is seeking a Customer Success Manager in Glasgow to enhance client relationships and ensure their success with its products. This role supports customers through onboarding and ongoing assistance while being accountable for customer retention and growth metrics. Ideal candidates should have over 3 years of experience in customer success or account management, with proficiency in relevant CRM tools. Enjoy the flexibility of remote work, a vibrant team culture, and excellent opportunities for professional development.