Customer Success Manager

Vish; Newbury; On-site; GBP 36,000 - 54,000; Full time

Job summary

Vish is seeking a Customer Success Manager for an onsite role based out of the Newbury Office, United Kingdom. You will onboard new customers, configure systems, and train users while providing ongoing support to salon owners and staff.

You will build strong relationships with owners, managers, and senior stylists, drive retention, and partner with Sales to identify upsell opportunities. Experience in B2B SaaS and HubSpot is highly valued.

Qualifications

• 2–4 years of customer success or account management experience in a B2B SaaS environment.
• Strong written and verbal communication skills.
• Comfortable having commercial conversations around renewal, pricing, and expansion.

Responsibilities

• Manage end-to-end customer relationships, from onboarding and training through to renewal and expansion.
• Build strong, trust-based relationships with salon owners, managers, and senior stylists.
• Drive customer retention and reduce churn across your book of business.
• Conduct regular check-ins and business reviews to demonstrate value and surface growth opportunities.
• Identify upsell and expansion opportunities, and partner with Sales to bring them to close.
• Gather and communicate structured customer feedback to inform product development.
• Use customer usage data and analytics to prioritise focus and improve outcomes.
• Track customer data and activity in HubSpot.
• Partner with Sales, Product, and Engineering teams to deliver customer outcomes.

Skills

Customer success

Communication

Analytical skills

Problem solving

Self-starter

Tech-savvy

MS Excel

HubSpot

Tools

HubSpot

MS Excel

CRM tools

Job description

Overview

Vish is hiring a Customer Success Manager. Vish is one of Canada’s most exciting and fast-growing startups, and we’re looking for a Customer Success Manager to join our team. We’re building something meaningful and scaling quickly, supporting customers across Canada, the US, UK, Australia, and New Zealand. If you’re driven, eager to learn, and excited to grow your skills in a high-energy environment, you’ll fit right in with our team.

The Role

As the Customer Success Manager, you will be responsible for onboarding new customers (including system configuration, setup, and user training) while providing customer support to salon owners and their employees as required. This is an onsite role based out of our Newbury Office, United Kingdom.

Who are we?

Vish is redefining how salons run their businesses, and we’re just getting started.

We’ve built technology that helps salons eliminate waste, take control of their inventory, increase service revenue, and make smarter, data-driven decisions daily. What started as a solution at the salon level is quickly evolving into something much bigger, transforming how the entire hair color industry operates, from behind the chair to the global supply chain.

We’re a fast-growing, product-driven company working across Canada, the US, UK, Australia, and New Zealand, building something that truly hasn’t been done before.

Responsibilities

• Manage end-to-end customer relationships, from onboarding and training through to renewal and expansion
• Build strong, trust-based relationships with salon owners, managers, and senior stylists
• Drive customer retention and reduce churn across your book of business
• Conduct regular check-ins and business reviews to demonstrate value and surface growth opportunities
• Identify upsell and expansion opportunities, and partner with Sales to bring them to close
• Gather and communicate structured customer feedback to inform product development
• Use customer usage data and analytics to prioritise focus and improve outcomes
• Track customer data and activity in HubSpot
• Partner with Sales, Product, and Engineering teams to deliver customer outcomes
• 2 to 4 years of customer success or account management experience in a B2B SaaS environment
• Strong written and verbal communication skills
• Comfortable having commercial conversations around renewal, pricing, and expansion
• Evidence of independence and self-starter attitude
• Tech-savvy with the ability to navigate new software effortlessly
• Experience with MS Excel
• Experience with HubSpot or other CRM tools
• Experience in SaaS, vertical SaaS, or SMB-focused software is strongly preferred
• Experience in beauty, salon, fitness, or wellness verticals is a bonus
• Evidence of critical thinking and problem-solving skills

Why choose us?

At Vish, you’ll be part of a fast-growing, high-energy team where your ideas are heard, your work makes a real impact from day one, and every day brings the opportunity to learn, grow, and build something meaningful alongside driven, supportive people who are passionate about transforming an entire industry.

How to Apply

Apply directly through LinkedIn, or send your resume and cover letter to [e-mail] to let us know why you would like to join our growing team!