Rural Broadband Support Specialist

Wessex Internet; Folly Gate; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Private medical insurance

Life assurance

Income protection

Cycle to Work

Tech purchase scheme

Enhanced family leave

Staff broadband discount (75%)

High street discounts

Summer & Christmas team socials

Career development opportunities

Job summary

Wessex Internet is expanding its rural connectivity footprint and seeks a friendly Customer Support Advisor to join the team. You will be the first point of contact for customers by phone and email, following established processes and logging every interaction in Salesforce.

Comprehensive training will be provided to handle a wide range of enquiries. The role operates 08:00–18:30, Monday to Friday, with 1 in 4 Saturdays.

Qualifications

• Friendly, proactive and customer-focused attitude.

Responsibilities

• Be the first point of contact for customers by phone and email.
• Follow support processes and escalate complex issues to Team Leader when required.
• Log all interactions accurately in Salesforce and follow up promptly.
• Manage overflow calls from other departments while maintaining a customer-first experience.
• Provide first-line technical support, escalating only when necessary.
• Recommend upgrades and service enhancements tailored to customers' needs.

Skills

Customer-focused

Tools

Salesforce

Job description

Wessex Internet is expanding its rural connectivity footprint and seeks a friendly Customer Support Advisor to join the team. You will be the first point of contact for customers by phone and email, following established processes and logging every interaction in Salesforce.

Comprehensive training will be provided to handle a wide range of enquiries. The role operates 08:00–18:30, Monday to Friday, with 1 in 4 Saturdays.