Rural Admin Apprentice: Customer Service & Growth

Carrs Billington Agriculture (Sales) Ltd.; Carlisle; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Salary package

Annual leave 25 days

Health cash plan

Staff discount

Cycle to work

Job summary

Carrs Billington Agriculture (Sales) Ltd. is seeking a Business Administration Apprentice to provide efficient administrative and clerical support to the Customer Services function at our Rosehill, Carlisle head office.

This opportunity supports day-to-day customer service and order processing while working toward a Level 2/3 Business Administration Apprenticeship. The role offers hands-on experience in business processes, systems and customer communications within a busy agricultural

Qualifications

• GCSEs in Maths and English.
• Excellent written and verbal communication skills.
• Enthusiastic and driven.
• Demonstrate patience and empathy.
• Highly organised approach to work.
• Confident IT user.
• Be a practical problem solver.

Responsibilities

• Assist with the processing, maintenance and updating of customer information, records and documentation, ensuring information is accurate, complete and kept up to date.
• Support the team with general customer service administration, including responding to queries, processing orders and directing enquiries to the appropriate colleague or department.
• Develop a good understanding of the company's products, services, customers and internal processes, with a particular focus on the agricultural sector.
• Manage a varied workload within a fast-paced office environment, learning to prioritise multiple tasks, meet deadlines and respond appropriately to changing requirements.
• Develop confidence in speaking with customers by telephone, handling customer enquiries and providing appropriate support.
• Demonstrate a high level of accuracy and attention to detail.
• Consistently achieve personal objectives and contribute positively towards the achievement of wider team goals and business objectives.
• Develop positive and professional working relationships with colleagues and customers.
• Adopt a proactive approach to learning and development, asking questions, seeking guidance when required and taking opportunities to develop new skills and knowledge.
• Adhere to Company and Group policies and procedures, including but not limited to safety, health and environmental, UFAS, FIAS, & NOPS assurance schemes.

Skills

Excellent written and verbal comms

Enthusiastic and driven

Patience and empathy

Highly organised

Confident IT user

Practical problem solver

Education

GCSEs in Maths and English

Job description

Carrs Billington Agriculture (Sales) Ltd. is seeking a Business Administration Apprentice to provide efficient administrative and clerical support to the Customer Services function at our Rosehill, Carlisle head office.

This opportunity supports day-to-day customer service and order processing while working toward a Level 2/3 Business Administration Apprenticeship. The role offers hands-on experience in business processes, systems and customer communications within a busy agricultural