Runner

Heartwood Collection; Winchester; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

NLW + TRONC

Stepping Stones training

Employee Assistance Program

EarlyPay access

Maternity & Paternity leave

Referral bonus up to £1,500

Food discounts 50%

Birthday gift

Rewards Gateway discounts

Cycle to Work

Job summary

Heartwood Collection is hiring a Runner to join our warm, guest‑focused hospitality team. You will help deliver exceptional service across our pubs and brasseries, ensuring guests feel welcomed and well looked after.

We seek friendly, reliable individuals who enjoy working with people, are eager to learn, and ready to contribute to a lively, social atmosphere. Training is provided, and progression opportunities are available within the Heartwood estate.

Qualifications

• Experience in hospitality or customer service preferred.
• Able to multi-task in a fast-paced environment.
• Friendly and proactive approach to guest needs.

Responsibilities

• Greet guests and support service with enthusiasm.
• Ensure guest satisfaction by delivering high-quality hospitality.
• Assist with daily running of the front-of-house operations.

Skills

Customer service

Interpersonal skills

Reliability

Team player

Job description

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Runner.

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What We Offer

• Pay is based on National Living Wage + TRONC*
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You

• You’re a people person with great interpersonal skills and love making guests feel special
• You’re flexible, reliable, and passionate about delivering excellent service
• Eagerness to learn and understand hospitality

Heartwood Collection Is a Multi-award-winning Hospitality Group

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

• The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.

Please note, we cannot take applications from overseas or that require sponsorship