Runner

Heartwood Inns Ltd; Ruislip; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Bespoke training

Employee Assistance Program

EarlyPay

Maternity & Paternity leave

Referral bonus up to £1,500

Food discount 50%

Discount for family and friends 20%

Birthday gift

Long service recognition

Reward Gateway discounts

Cycle to work scheme

Job summary

Heartwood Collection is seeking a friendly Runner to join our hospitality team in the UK. You will greet guests, deliver warm service and help ensure every visit feels special.

This on-site role rewards reliability with a welcoming, team-focused environment. We offer a National Living Wage plus TRONC, bespoke training, EarlyPay, Employee Assistance, generous leave, and guest-focused perks including food discounts and referral bonuses.

Qualifications

• You’re a people person with great interpersonal skills and love making guests feel special.
• Flexible, reliable and passionate about delivering excellent service.
• Eagerness to learn and understand hospitality.

Skills

People skills

Guest service

Flexible

Job description

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Runner.

What We Offer

• Pay is based on National Living Wage + TRONC*
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You

• You’re a people person with great interpersonal skills and love making guests feel special
• You’re flexible, reliable, and passionate about delivering excellent service
• Eagerness to learn and understand hospitality

Heartwood Collection Is a Multi-award-winning Hospitality Group

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.

Please note, we cannot take applications from overseas or that require sponsorship