Runner - part time

Heartwood Collection; Chalfont St. Peter; Remote; GBP 15,000 - 18,000; Full time

Benefits offered by this job

National Living Wage + TRONC

Stepping Stones training

Employee Assistance Program

EarlyPay

Maternity & Paternity leave

Referral bonus £1,500

Food discounts 50%

Family/friends discount 20%

Birthday gift

Long Service Recognition

Reward Gateway discounts

Cycle to Work Scheme

Job summary

Heartwood Collection is hiring a friendly Runner to join our team across our award-winning pubs and brasseries. You will help deliver excellent guest experiences with a smile, support the front-of-house team, and learn our hospitality standards in a fast-paced environment.

We offer the National Living Wage plus TRONC, bespoke Stepping Stones training, access to Hospitality Action, EarlyPay, generous leave, and a range of staff perks including referral bonuses and food discounts across Heartwood

Qualifications

• You thrive in a people-focused role and enjoy making guests feel welcome.
• Strong communication and team collaboration are essential.
• Experience in hospitality or guest service is a plus.

Skills

People skills

Communication

Customer service

Job description

Runner

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Runner.

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What we offer:

• Pay is based on National Living Wage + TRONC*
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You:

• You’re a people person with great interpersonal skills and love making guests feel special
• You’re flexible, reliable, and passionate about delivering excellent service
• Eagerness to learn and understand hospitality

Heartwood Collection is a multi-award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months' average.

Please note, we cannot take applications from overseas or that require sponsorship