Runner

Maison Estelle; Greater London; In loco; GBP 22.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

WSET qualifications

28 days holiday incl. bank holidays

Pension and life assurance

Tronc scheme

Health cash plan

Free meals during shift

Skill development

Team events

Committee opportunities

Incentives & referrals

Descrizione del lavoro

Maison Estelle in Mayfair is seeking a Runner to support restaurant operations, ensuring the club runs smoothly and members receive outstanding service. You will assist in prepping dining and bar areas, stock management, and maintaining a discreet, guest-focused environment.

This role offers a clear path to skill development within a renowned private members club. The successful candidate will demonstrate excellent time management, strong attention to detail and superb communication with

Competenze

• Excellent time-management skills, able to prioritise during busy periods.
• Meticulous attention to detail.
• Excellent communication with colleagues, management and members.

Mansioni

• Know all food and beverage menus and provide the best service for members.
• Prepare bar, restaurant and floor for service following established checklists.
• Manage opening and closing duties and clean back-of-house areas.
• Communicate with the restaurant team about equipment, stock or customer issues.
• Serve food and beverages while maintaining established service standards.
• Ensure dishes meet club standards before serving and report problems to the Manager.
• Maintain a high standard of hygiene and cleanliness at all times.
• Be an ambassador for the members club and embody our values and commitment to the teams.

Conoscenze

Time management

Attention to detail

Communication

Hospitality

Customer service

Descrizione del lavoro

Maison Estelle is a private club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

Work in an environment where you can bring your whole self to work, where you’re empowered to be the very best you can be. Our values are at the core of everything we do and every decision we make. We have four pillars (HOST): humble, own it, spirited and togetherness. These pillars influence every experience that we deliver, both for our members and with each other.

Our Runners primary focus is to make sure that the restaurant is able to run efficiently. Our runners act as are liable back up to the waiters, keeping items stocked up, clearing and preparing tables and generally pre-empting the waiters needs.

BENEFITS

• WSET qualifications
• 28 days holiday inclusive of bank holidays (increasing with length of service), pension and life assurance.
• Inclusion in the Tronc scheme.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• Goes without saying, but we will feed you during your shift.
• Lots of opportunity to develop your skills and progress internally.
• Regular team get togethers, from regular team drinks to bi-annual parties.
• Opportunities to join one of our committees and influence how we do things, how we socialise and how we support the local community.
• Great incentives and reward programmes including recommend a friend bonuses, employee of the month and much more.

WHAT YOU WILL DO

The key responsibilities for this role will include but are not limited to:

• Having a good knowledge and understanding of all food and beverage menus and an in-depth knowledge of those for your department to ensure the best service for the customer.
• Preparing the bar, restaurant and/or floor for service following the established checklists for your role and as directed by the General Manager; making sure that everything is complete before service starts.
• Managing opening and closing duties, including cleaning back of house areas.
• Communicating with the restaurant team regarding any problems or issues with equipment, stock or with customers.
• Serving food and beverage, consistently achieving the established agreed standards of service.
• Checking all dishes are to our members club standards before taking them to the member and reporting any problems to the Manager.
• Ensuring that a high standard of hygiene and cleanliness is maintained at all times.
• Being an ambassador for our members club as well as someone who embodies our values and commitment to our teams.

WHO WE ARE LOOKING FOR

• Excellent time-management skills; comfortable prioritising what is important during busy periods.
• Obsessive about attention to detail.
• Excellent communication skills and comfortable talking to colleagues, senior management, and coming front of house to talk to members.
• A genuine passion for hospitality and hosting.