Rough Sleeper Navigator

Wiltshire Council; England; Hybrid; GBP 33,000 - 35,000; Full time

Job summary

Wiltshire Council is seeking a proactive Rough Sleeper Navigator to support individuals sleeping rough. You will work with a caseload in self-contained units and outreach, helping clients move from short-term stays to long-term housing while addressing benefits, health and finances.

This frontline role demands trauma-informed practice, strong communication, and the ability to build partnerships. The post offers a hybrid working pattern and opportunities to make a lasting impact in the community.

Qualifications

• Trauma-informed approach to support clients
• Strong literacy, communication, organizational and IT skills
• Interest in welfare benefits, budgeting, and issues faced by homeless or vulnerable individuals
• Ability to handle challenging clients and build partnerships

Responsibilities

• Provide trauma-informed support to clients in self-contained units and outreach settings
• Assist clients with benefits, budgeting, health, finances and personal goals to move to long-term housing
• Deliver outreach support to people sleeping rough and participate in early morning outreach sessions

Job description

Salary: £32,578 - £34,811 per annum

Hours per week: 37 hours

Interview date: Week commencing Monday 23rd November 2026

Our Rough Sleeper Team is a frontline service that provides a holistic service to support individuals sleeping rough. It is a fast-paced environment at the forefront of delivering services to the public daily across the County.

The Rough Sleeper Navigator works with a case load to deliver trauma informed support in our self-contained units, as well as supporting individuals who we have successfully moved on into independent accommodation. Using a trauma-informed approach, you will offer practical and compassionate support within a team to ensure a safe and positive experience for clients. This role helps clients move from short-term stays to long-term housing, addressing benefits, health, finances, and personal goals. Your aim is to help clients overcome the challenges of modern living after experiencing life on the streets. The role will also support to deliver outreach support to people sleeping rough and you will support in the delivery of the early morning outreach sessions to engage and support with those bedding down.

We are seeking a proactive, client-centred individual with the ability to handle challenging clients and build partnerships. You should possess knowledge or a keen interest to learn welfare benefits, budgeting, and an understanding of issues faced by homeless or vulnerable individuals. Strong literacy, communication, organizational, and IT skills are expected for problem-solving.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Louis Shortall, Rough Sleeper Team Manager at [e-mail]

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

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We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.