Rough Sleep Support Worker

Civic Recruitment Limited; Walsall; On-site; GBP 23,000 - 29,000; Part time

Job summary

Civic Recruitment Limited in West Midlands is seeking a dedicated Rough Sleeper Support Worker to provide outreach, support and intervention for vulnerable adults who are homeless or at risk. You will conduct borough outreach, develop care plans, assist with housing access and work flexibly to support clients’ independence.

You will work to safeguard, manage a varied caseload and coordinate with services to improve wellbeing, with a bi-weekly pay schedule and a requirement for a full UK driving

Qualifications

• Experience supporting homeless individuals or vulnerable adults.
• Experience with support planning, risk and needs assessments.
• Knowledge of homelessness services and housing support.
• Understanding of safeguarding practices.
• Experience with individuals with complex needs.
• Knowledge of substance misuse, mental health and offending behaviours.
• Strong case management and record-keeping.
• Ability to work independently and manage a varied caseload.
• Excellent communication and engagement skills.
• Full UK Driving Licence and access to a vehicle.

Responsibilities

• Conduct outreach activities across the Walsall borough to identify and engage rough sleepers.
• Follow up referrals and undertake proactive casework interventions.
• Complete holistic risk and needs assessments.
• Develop and review support plans and risk management plans.
• Support service users to access accommodation and sustain tenancies.
• Encourage engagement with education, training and employment opportunities.
• Support service users to build family and community support networks.
• Assist with benefit claims and income maximisation.
• Accompany service users to appointments when required.
• Respond to crises and provide practical and emotional support.
• Maintain accurate case records and support documentation.
• Safeguard vulnerable adults and escalation concerns appropriately.
• Support volunteers, trainees and new team members where required.

Skills

Outreach work

Case management

Risk assessments

Support planning

Safeguarding

Communication

Driving licence

Independent work

Job description

Contract | Civic Recruitment Limited | United Kingdom

Posted On 26/10/2026

Job Information

Community & Social

City Walsall

Province West Midlands

Postal Code WS1

Job Description

3 Months Contract with a Local Authority

Job Purpose

As a Rough Sleeper Support Worker , you will provide outreach, support and intervention services to vulnerable adults who are homeless, rough sleeping, at risk of homelessness, or have complex support needs. You will work to help individuals secure and sustain accommodation while improving their independence, wellbeing and life skills.

Key Duties/Accountabilities

• Conduct outreach activities across the Walsall borough to identify and engage rough sleepers.
• Follow up referrals and undertake proactive casework interventions.
• Complete holistic risk and needs assessments.
• Develop and review support plans and risk management plans.
• Support service users to access accommodation and sustain tenancies.
• Encourage engagement with education, training and employment opportunities.
• Support service users to build family and community support networks.
• Assist with benefit claims and income maximisation.
• Accompany service users to appointments when required.
• Respond to crises and provide practical and emotional support.
• Maintain accurate case records and support documentation.
• Safeguard vulnerable adults and escalation concerns appropriately.
• Support volunteers, trainees and new team members where required.

Essential Experience Required

• Previous experience supporting homeless individuals, rough sleepers or vulnerable adults.
• Experience undertaking support planning, risk assessments and needs assessments.
• Knowledge of homelessness services and housing support.
• Understanding of safeguarding practices.
• Experience working with individuals with complex needs.
• Knowledge of issues including substance misuse, mental health and offending behaviours.
• Strong case management and record-keeping skills.
• Ability to work independently and manage a varied caseload.
• Excellent communication and engagement skills.
• Full UK Driving Licence and access to a vehicle for work purposes.

Additional Information to Note

• Working Pattern: Monday to Friday.
• Outreach Work Across the Borough Required.
• Full UK Driving Licence Required.
• Access to Own Vehicle Required.
• Enhanced DBS with Barred List Required.
• Proof of DBS Update Service Required.
• Flexible Working Required Including Early Mornings, Evenings and Occasional Weekends.
• We work on bi-weekly payment schedule.