Rooms Division Manager

The Monogram Collective; Pitlochry; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

29 days holiday

Training and development from day one

Employee events and celebrations

Inhouse company interactive employee通信

Healthy meals while working

Employee Assistance Programme

Financial Wellbeing App

Pension contributions

Job summary

PineTrees Hotel in the Highlands of Perthshire seeks an experienced Rooms Division Manager to lead Front Office and Housekeeping, while supporting the General Manager in day-to-day hotel operations.

You will drive guest experiences from pre-arrival to departure, manage budgets and payroll, and develop high-performing teams in a luxury setting. The role emphasizes leadership, compliance, and collaborative leadership across teams.

Qualifications

• Senior Rooms Division management experience.
• Deputising for a General Manager.
• Strong knowledge of Front Office and Housekeeping operations.
• Excellent leadership and people management skills.
• Experience managing payroll, rotas and budgets.
• Outstanding communication and problem solving abilities.

Responsibilities

• Lead the day-to-day operation of the Front Office and Housekeeping departments.
• Act as the senior point of contact in the General Manager's absence.
• Drive exceptional guest experiences from pre-arrival through to departure.
• Support and collaborate with the Food & Beverage team.
• Manage departmental budgets, payroll, rotas and operational costs.
• Recruit, train, coach and develop high-performing teams.
• Monitor guest feedback and online reviews.
• Ensure compliance with health and safety and GDPR requirements.

Skills

Leadership

Front Office operations

Housekeeping operations

Budget management

Payroll management

Staff development

Customer service

Tools

Hotel management systems

Microsoft Office

Job description

Why join PineTrees Hotel?

Nestled in the heart of Highland Perthshire, Pine Trees Hotel is a cherished luxury country house retreat, renowned for its warm Scottish hospitality, stunningsurroundingsand exceptional guest experiences. Combining elegance,comfortandpersonalisedservice, we create memorable stays for every guest.

As part of our continued success, we are seeking an experienced Rooms Division Manager to join our senior leadership team and play a key role in shaping the guest journey across the hotel.

The role

This is an exciting opportunity for an experienced hospitality leader to oversee our Front Office and Housekeeping operations while supporting the wider hotel team to deliver exceptional guest experiences. As a key member of the senior management team, you will act as a trusted deputy to the General Manager, ensuring the smooth and efficient day-to-day running of the hotel whilstmaintainingthehighest standards of service and presentation.

You’ll also:

• Lead the day-to-day operation of the Front Office and Housekeeping departments.
• Act as the senior point of contact in the General Manager's absence.
• Drive exceptional guest experiences from pre-arrivalthrough todeparture.
• Support and collaborate with the Food & Beverage team.
• Manage departmental budgets, payroll,rotasand operational costs.
• Recruit, train,coachand develop high-performing teams.
• Monitor guest feedback and online reviews.
• Ensure compliance with health and safety and GDPR requirements.

About you

You are a passionate and hands-on hospitality professional with significant leadership experience within a luxury hotel environment.

You will also have:

• Previoussenior Rooms Division management experience.
• Experiencedeputisingfor a General Manager.
• Strong knowledge of Front Office and Housekeeping operations.
• Excellent leadershipand peoplemanagement skills.
• Experience managing payroll,rotasand budgets.
• Outstanding communication and problem-solving abilities.
• Microsoft Officeproficiency; relevant hotel systems experienceadvantageous.

Benefits

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Healthy meals while working
• Employee AssistanceProgramme
• Financial Wellbeing App
• Pension contributions