Luxury Rooms Division Leader | Front Office & Housekeeping

The Monogram Collective; Pitlochry; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

29 days holiday

Training and development from day one

Employee events and celebrations

Inhouse company interactive employee通信

Healthy meals while working

Employee Assistance Programme

Financial Wellbeing App

Pension contributions

Job summary

PineTrees Hotel in the Highlands of Perthshire seeks an experienced Rooms Division Manager to lead Front Office and Housekeeping, while supporting the General Manager in day-to-day hotel operations.

You will drive guest experiences from pre-arrival to departure, manage budgets and payroll, and develop high-performing teams in a luxury setting. The role emphasizes leadership, compliance, and collaborative leadership across teams.

Qualifications

• Senior Rooms Division management experience.
• Deputising for a General Manager.
• Strong knowledge of Front Office and Housekeeping operations.
• Excellent leadership and people management skills.
• Experience managing payroll, rotas and budgets.
• Outstanding communication and problem solving abilities.

Responsibilities

• Lead the day-to-day operation of the Front Office and Housekeeping departments.
• Act as the senior point of contact in the General Manager's absence.
• Drive exceptional guest experiences from pre-arrival through to departure.
• Support and collaborate with the Food & Beverage team.
• Manage departmental budgets, payroll, rotas and operational costs.
• Recruit, train, coach and develop high-performing teams.
• Monitor guest feedback and online reviews.
• Ensure compliance with health and safety and GDPR requirements.

Skills

Leadership

Front Office operations

Housekeeping operations

Budget management

Payroll management

Staff development

Customer service

Tools

Hotel management systems

Microsoft Office

Job description

PineTrees Hotel in the Highlands of Perthshire seeks an experienced Rooms Division Manager to lead Front Office and Housekeeping, while supporting the General Manager in day-to-day hotel operations.

You will drive guest experiences from pre-arrival to departure, manage budgets and payroll, and develop high-performing teams in a luxury setting. The role emphasizes leadership, compliance, and collaborative leadership across teams.