Rooms Division Manager

The May Fair Hotel; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

28 days Holiday per annum including BH

Annual complimentary night stays

Pension scheme / Auto enrolment

Discount platform for stores

Job summary

Edwardian Hotels London is recruiting a Rooms Division Manager for the May Fair Hotel to lead Front Office, Housekeeping, Guest Relations and Concierge operations. You will drive exceptional guest experiences, maintain 5-star standards and manage daily workflow in a luxury environment.

You will recruit, mentor department leaders, optimise budgets and partner with Sales, F&B, Engineering and Revenue to maximise guest satisfaction and profitability. This is a 12-month maternity cover.

Qualifications

• Proven leadership experience in a 5-star luxury hotel within Rooms Division or Front Office.
• Strong understanding of London's luxury hospitality market.
• Exceptional communication, problem-solving, and guest-handling skills.
• A natural leader who inspires confidence and cultivates high-performing teams.
• Commercially astute with a track record of improving operational KPIs.
• Passionate about delivering personalised, memorable guest experiences.

Responsibilities

• Oversee Front Office, Housekeeping, Guest Relations, and Concierge to ensure flawless daily operations.
• Maintain and elevate 5-star service standards, handling VIPs and complex guest needs with discretion.
• Recruit, train, and mentor department leaders, fostering a culture of excellence and accountability.
• Manage departmental budgets, labour planning, and cost controls while maximising revenue opportunities.
• Ensure adherence to brand standards, health & safety regulations, and operational policies.
• Partner with Sales, F&B, Engineering, and Revenue teams to deliver a cohesive luxury experience.

Skills

5-star luxury hotel leadership

Excellent communication

Guest relations expertise

Job description

Join the UK's most dynamic collection of hotels and restaurants

At Edwardian Hotels London, it's the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests' exacting standards, but also propel your own career potential in a company that recognises and rewards.

At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for a Rooms Division Manager to join the Management Team at the 5 Star May Fair Hotel. As Rooms Division Manager, you will be the driving force behind the hotel's guest-facing operations. Your leadership will ensure seamless service delivery, impeccable standards, and a guest journey that reflects the sophistication of The May Fair hotel. This role is a 12 months Fixed Term Maternity Cover role.

You will oversee daily operations, elevate service culture, optimise financial performance, and inspire a team committed to delivering world-class hospitality.

Overview:

• You will oversee Front Office, Housekeeping, Guest Relations, and Concierge to ensure flawless daily operations.


• Maintain and elevate 5-star service standards, handling VIPs and complex guest needs with discretion.


• Recruit, train, and mentor department leaders, fostering a culture of excellence and accountability.


• Manage departmental budgets, labour planning, and cost controls while maximising revenue opportunities.


• Ensure adherence to brand standards, health & safety regulations, and operational policies.


• Partner with Sales, F&B, Engineering, and Revenue teams to deliver a cohesive luxury experience.

About You:

• Proven leadership experience in a 5-star luxury hotel within Rooms Division or Front Office.


• Strong understanding of London's luxury hospitality market.


• Exceptional communication, problem-solving, and guest-handling skills.


• A natural leader who inspires confidence and cultivates high-performing teams.


• Commercially astute with a track record of improving operational KPIs.


• Passionate about delivering personalised, memorable guest experiences.

Company Benefits:

• Competitive salary


• 28 days Holiday per annum including Bank Holidays increasing with long service


• Complimentary hot meals, salad bar and unlimited beverages provided daily


• Recommend a Friend Scheme of up to £500 per friend recommended.


• Annual complimentary night stays within our hotels


• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends


• Access to a discount platform for all of the most popular stores and outlets


• Auto enrolment into our company pension scheme


• Regular social events across all hotels


• Annual company recognition events held in January each year


• Wellbeing champions across all of our hotels


• Access to our company doctor for medical appointments and occupational health support


• Access for all hosts to our online learning platform Edwardian Academy


• Opportunities for promotion and a wide range of training programs to support your development

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will required from candidates as part of the recruitment process.

Compensation:

Competitive salary