Room Service Manager

PPHE Hotel Group; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Heavily discounted hotel room rates in Europe

50% F&B discount at restaurants and bars

Wellness days and 30 days of holiday

Annual staff parties and events

Job summary

PPHE Hotel Group is seeking a Room Service and Executive Lounge Manager for Park Plaza Riverbank London Hotel. The ideal candidate will oversee daily operations, ensuring exceptional service and satisfaction.

The role involves training and mentoring staff, managing inventory, and resolving guest inquiries. Benefits include competitive salary, discounted hotel rates, wellness days, and more. Join us in providing memorable experiences.

Qualifications

• Extensive experience in hotel operations, specifically in in-room dining or executive lounge management.
• Strong leadership skills to inspire and mentor team members.
• Excellent customer service skills and the ability to handle complaints professionally.

Responsibilities

• Oversee daily operations of in-room dining and Executive Lounge department.
• Mentor and train team members for optimal performance.
• Coordinate with kitchen and front office to ensure prompt service.

Job description

Salary: Highly competitive with generous tronc

Room Service and Executive Lounge Managerjob opening atPark Plaza Riverbank London Hotel

AtPark Plaza Riverbank London Hotel, we are dedicated to crafting stories and memories by delivering exceptional and personalised service to our guests. First-class service and delicious food, and drink are every bit as important to the hotel experience as a great night’s sleep in a stylish location. That is why your contribution as Room Service Manageris so important.

Park Plaza Riverbank London Hotelis one of our largest hotels with645bedrooms, with very busyIn-Room Dining and Executive Lounge operations.

The Room Service Manager supports the overall operations of the In-Room Dining and Executive Lounge service, ensuring high standards of customer service, quality, and efficiency. This role involves supervising team members, assisting with staff training, maintaining operational standards, and resolving guest concerns. The Room Service Manager plays a key role in delivering a seamless and luxurious room service experience.

As ourRoom Service Manager,you will receive:

• Salary:Highly competitive with generous tronc
• SubsidisedTravelarrangements after midnight
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans (if applicable)
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events

We are looking for ourRoom Service Manager, who:

• Assists the Food and Beverage Management in overseeing the daily operations of the in-room dining and Executive Lounge department
• Inspires, coaches and mentors team members
• Focuses on team training and development, customer satisfaction, health & safety
• Coordinates with kitchen, housekeeping, and front office teams to ensure timely and accurate delivery of orders
• Handles guest complaints and feedback promptly and professionally
• Manages inventory, supplies, and equipment needed for room service and executive lounge operations
• Assists with scheduling, payroll, and administrative duties as needed
• Monitors performance metrics and suggests improvements to processes and service standards
• Has previous experience as anAssistant Room Service Manager, Guest Relations Manager, Room Service Manager or Executive Lounge Manager in a hotel