Room Attendant

Artemis Hotels Management Limited; Shrewsbury; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Excellent on-going support, training,

28 days holiday including Bank Holid a

Stakeholder Pension entitlement

Discounted hotel room rates for you,

On-going incentives and rewards

Meals on duty

Job summary

Albrighton Hall Hotel & Spa in Shropshire is seeking a Room Attendant to help deliver an exceptional guest experience by keeping rooms spotless and well-presented for all guests.

You’ll work as part of a friendly housekeeping team, cleaning and servicing guest rooms to established standards, handling chemicals safely, and supporting colleagues to ensure high standards and guest satisfaction. Weekend shifts are required, with competitive pay and training provided by the hotel.

Qualifications

• Flexible and team-minded work approach.
• Ability to work in shifts including weekends.
• Reliable, endurance and motivated to deliver guest service.
• Independent and well-organized working style.
• Passion for housekeeping and guest satisfaction.
• Attention to detail in cleaning and presentation.

Responsibilities

• Clean and service guest rooms to established standards.
• Handle and store chemicals per regulations.
• Greet and acknowledge guests to deliver great experience.
• Notify supervisor when service is complete.
• Report guest requests or maintenance.
• Respond to guest complaints and act to ensure satisfaction.
• Monitor and control supplies and minimise waste.
• Adhere to Health & Safety at Work Act and PPE requirements.
• Log and report lost and found items.
• Work as part of a team and communicate with other departments.
• May assist with deep cleaning or turndown duties.
• Any other tasks assigned by Line Manager.

Skills

Flexible and team-minded

Willingness to work in shifts and on

Reliability and endurance

Independent and organized

Passion for the profession

Attention to detail

Job description

Who are we

Albrighton Hall Hotel & Spa, a member of Radisson Individuals is an 87-bedroom hotel beautifully placed in the Shropshire countryside, with a full leisure club, health spa, meetings and events to compliment the hotels oak room restaurant and 1630 bar.
A 4* hotel, perfectly situated for business and leisure, sat within 15 acres of gardens and woodland.
Excellent service, quality food and beverage, and an overwhelming sense of teamwork are key to our success.

Role Responsibilities

It’s the moment that guests walk into the Hotel and are impressed, then enter their bedrooms and think ‘wow, this looks wonderful’. You’ll deliver a great guest experience by creating memorable experiences for our guests. As a Room Attendant you’ll clean and service guest rooms so everything is spotless and prepared for guests.

• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing rubbish, etc., coffee/tea maker, cups, glasses, silverware, etc.
• Handle and store chemicals in line with hotel regulations and company policies.
• Greet and acknowledge guests wherever possible to deliver a great customer experience.
• Notify your Supervisor when service is complete so rooms may be sold or occupied.
• Report any guest requests or room maintenance requirements immediately.
• Respond to guest complaints, special requests and take action to ensure guest satisfaction.
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping,
• Ensure that while you undertake your role you abide by the Health & Safety at Work Act 1974 and safe system of work appropriate to your role. Wear safety protection equipment as provided.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects and may have turndown duties.
• Any other tasks as assigned by your Line Manager.

Key Requirements

• Flexible and team-minded
• Willingness to work in shifts and on the weekend
• Reliability, endurance and high motivation
• Independent, organized way of working
• Passion for the profession
• Accurate work with a view for details

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Meals on duty