Room Attendant

Focus Hotels Management Limited; Stratford-upon-Avon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday including Bank Holidays

Stakeholder Pension entitlement

Discounted hotel room rates

On-going incentives and rewards

Meals on duty

Job summary

Focus Hotels Management Limited is seeking a Room Attendant for The Swan’s Nest Hotel in Stratford-upon-Avon. You will ensure all guest rooms are cleaned and presented to the highest standards, while actively contributing to a positive guest experience.

Key responsibilities include servicing assigned rooms, handling guest requests, and adhering to health and safety standards. The role offers a competitive salary, excellent training, and attractive benefits including 28 days holiday and discounted hotel rates.

Qualifications

• Experience in housekeeping or a related field preferred.
• Ability to communicate effectively with guests and team members.

Responsibilities

• Clean and service assigned rooms to established standards.
• Greet and acknowledge guests for a great customer experience.
• Notify Supervisor when service is complete and rooms may be occupied.

Skills

Flexible and team-minded

Willingness to work in shifts and on the weekend

Reliability

Attention to detail

Passion for the profession

Job description

Who are we

The Swan’s Nest Hotel is a 17th century building offering 74 rooms, located 5 minute walk from the historic heart of Stratford-upon-Avon.

Role Responsibilities

It’s the moment that guests walk into the Hotel and are impressed, then enter their bedrooms and think ‘wow, this looks wonderful’. You’ll deliver a great guest experience by creating memorable experiences for our guests. As a Room Attendant you’ll clean and service guest rooms so everything is spotless and prepared for guests.

• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing rubbish, etc., coffee/tea maker, cups, glasses, silverware, etc.
• Handle and store chemicals in line with hotel regulations and company policies.
• Greet and acknowledge guests wherever possible to deliver a great customer experience.
• Notify your Supervisor when service is complete so rooms may be sold or occupied.
• Report any guest requests or room maintenance requirements immediately.
• Respond to guest complaints, special requests and take action to ensure guest satisfaction.
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping,
• Ensure that while you undertake your role you abide by the Health & Safety at Work Act 1974 and safe system of work appropriate to your role. Wear safety protection equipment as provided.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects and may have turndown duties.
• Any other tasks as assigned by your Line Manager.

Key Requirements

• Flexible and team-minded
• Willingness to work in shifts and on the weekend
• Reliability, endurance and high motivation
• Independent, organized way of working
• Passion for the profession
• Accurate work with a view for details

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Meals on duty