Room Attendant

Titanic Hotel Belfast; Queen's Island; On-site; GBP 18,000 - 21,000; Full time

Job summary

Titanic Hotel Belfast is seeking a Room Attendant to join our team and help sustain the luxury standard of our 119-bedroom property.

You will clean bedrooms, corridors and public areas to hotel and company standards, handle guest requests promptly, and work with the housekeeping team to ensure high-quality service. Training and development opportunities are available.

Responsibilities

• To clean allocated departure and occupied rooms to the hotel standard
• Carry out scheduled deep cleaning programmes
• Maintain the cleanliness and stock levels of housekeeping trolleys
• Maintain cleanliness of storeroom areas and equipment
• To deal with guest requests promptly
• To report maintenance defects to the Housekeeping Manager

Job description

Job Description

Would you like to join the Team at the Titanic Hotel Belfast and continue to build and grow your career?

We are currently looking for a Room Attendant to join us!

At Titanic Hotel Belfast, we look for people who are friendly, welcoming and full of life, people who are always finding ways to make every guest’s experience enjoyable. Titanic Hotel Belfast opened its doors for business in September 2017. This luxury 119-bedroom hotel was created in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone travelling to the Titanic Quarter on business or for pleasure. The Harland & Wolff Drawing Offices, the earliest parts of these historic buildings, date from the 1880s and, over the following 100 years, played an essential part in the design of many of the world’s most famous ocean liners, the creation of the ‘floating hotel’ and influenced the design of many of today’s cruise ships. Belfast is the birthplace of the Titanic, and this heritage hotel is a sister to our award-winning Titanic Hotel, Liverpool. The hotel has been restored and operated by Harcourt Developments, an international property development company with over 50 years of experience repairing and renovating listed heritage buildings.

Job purpose:

To ensure that guests’ bedrooms, corridors, and public areas are serviced to Hotel and Company standards.

About The Role

Main duties and responsibilities:

• To clean allocated departure and occupied rooms to the hotel standard
• Carry out scheduled deep cleaning programmes
• Maintain the cleanliness and stock levels of housekeeping trolleys
• Maintain cleanliness of storeroom areas and equipment
• To deal with guest requests promptly
• To report all lost and found items and ensure these are recorded in appropriately
• Report maintenance defects to the Housekeeping Manager
• Report sub-standard linen to the Housekeeping Manager
• Receive linen deliveries and deliver to stores across the hotel
• In accordance with your Supervisor the Job of the Day to be adhered to
• Ensure corridors and stairways are cleaned after completing allocated rooms
• To develop and maintain good working relationships with all departments in the hotel
• To attend all relevant training as and when required
• To show willingness to take on additional responsibilities when necessary
• Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display
• To have a thorough knowledge of and adherence to the law regarding the following company regulations:

  • Fire regulations and procedures

  • Health and safety regulations
  • First aid procedures
• To ensure that you always comply with the company dress code.
• To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of your Supervisor/Line Manager