Assistant Front Office Manager

SeeMeHired.com; Queen's Island; On-site; GBP 26,000 - 32,000; Full time

Job summary

Titanic Hotel Belfast is seeking an Assistant Front Office Manager to supervise front desk operations and support staff in delivering exemplary guest experiences. The role requires strong leadership, hospitality knowledge, and a proactive approach to guest requests and VIP management.

Join a heritage property managed by Harcourt Developments, offering opportunities to lead a dedicated team and uphold brand standards across all front desk activities.

Qualifications

• Experience in hospitality environment to ensure high guest satisfaction.
• Ability to supervise front desk operations and staff.
• Strong communication and interpersonal skills.

Responsibilities

• Supervise accurate and efficient Front Desk operations including check in/out procedures.
• Support team members in handling guest requests and inquiries to ensure a positive outcome.
• Ensure the Front Desk Manager is fully aware of any relevant feedback from guests and other departments.
• Maintain high level of customer service and teamwork.
• Brief team on events or VIP guests and promote hotel services.

Skills

Front Desk operations

Guest requests handling

Customer service

Team leadership

Training

Job description

Assistant Front Office Manager

Would you like to join the Team at the Titanic Hotel Belfast and continue to build and grow your career?

We are currently looking for an Assistant Front Office Manager to join us!

At Titanic Hotel Belfast, we look for people who are friendly, welcoming and full of life, people who are always finding ways to make every guest’s experience enjoyable. Titanic Hotel Belfast opened its doors for business in September 2017. This luxury 119-bedroom hotel was created in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone travelling to the Titanic Quarter on business or for pleasure. The Harland & Wolff Drawing Offices, the earliest parts of these historic buildings, date from the 1880s and, over the following 100 years, played an essential part in the design of many of the world’s most famous ocean liners, the creation of the ‘floating hotel’ and influenced the design of many of today’s cruise ships. Belfast is the birthplace of the Titanic, and this heritage hotel is a sister to our award-winning Titanic Hotel, Liverpool. The hotel has been restored and operated by Harcourt Developments, an international property development company with over 50 years of experience repairing and renovating listed heritage buildings.

Job purpose:

To ensure that the highest standards of hospitality and welcome are always demonstrated. To complete all relevant procedures as laid by the company. Liaise closely with Housekeeping, and Front Office Manager.

About the role

Main Responsibilities and Key Tasks

• Supervise accurate and efficient Front Desk operations including check in/out procedures

• Support Team Members in handling guest requests and enquires to ensure a positive outcome

• Ensure the Front Desk Manager is fully aware of any relevant feedback from guests and/or other departments

• Ensure a consistent, high level of customer service

• Brief your team on any events or VIP guests in the hotel that day

• Drive sales revenues and promote hotel services and facilities for up-selling opportunities

• Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

• Monitor the appearance, standards and performance of the Front Desk Team with an emphasis on training and teamwork

• Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties

• Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards

• Act in accordance with the front of house equipment and the property management systems

• Conduct training programs on an ongoing basis

• Carry out shift handovers and brief team members as required

• Follow company brand standards

• Assist other departments, as necessary, and maintain good working relationships with hotel team members

• Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display

• To show willingness to take on additional responsibilities when necessary

• To have a thorough knowledge of and adherence to the law with regard to the following company regulations

  • Fire regulations and procedures

  • Health and safety regulations

  • First aid procedures

• To ensure that the company dress code & Grooming policy is adhered to at all times

• To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of your Supervisor/Line Manager

About the company

Titanic Hotel Belfast is located in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone traveling to Titanic Quarter on business or for pleasure.

Belfast is the birthplace of Titanic and this heritage hotel is a sister to our award-winning Titanic Hotel Liverpool. The hotel is operated by Harcourt Developments; an international property development company with over 50 years experience restoring and renovating listed heritage buildings.

Required Criteria

• Right to work in the UK

Desired Criteria

• Hospitality experience