Room Attendant

Dorchester Collection; London; On-site; GBP 21,000 - 25,000; Full time

Job summary

Join a premier hotel as a Room Attendant, where you'll deliver exceptional service while ensuring our guests enjoy their stay. With comprehensive training and benefits, this is an opportunity to excel in a 5-star environment. The role requires attention to detail, teamwork, and a commitment to excellence.

Benefits

Complimentary stays with breakfast at hotels

50% off food and beverages

Pension scheme with 8% contribution

Referral bonus of £1000

Various social events throughout the year

Access to training and development programs

Qualifications

• Attention to detail is crucial for maintaining cleanliness.
• Ability to communicate effectively and follow instructions.
• Previous experience as a room attendant in a 5-star hotel is preferred.

Responsibilities

• Responsible for seamless service and ensuring guests receive the best experience.
• Meeting special requests from guests, ensuring attention to detail.
• Work will include lifting and being active throughout the day.

Skills

Attention to Detail

Good Communication

Time Management

Energetic

Teamwork

Job description

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Join us as a Room Attendant at The Dorchester Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry.When you join us as a Room Attendant at The Dorchester Hotel, you will have a unique opportunity to excel in your field.

You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

What you'll do

As a Room Attendant, you'll enjoy your work and take pride in delighting our guests:

• You will be responsible for seamless service, discretion, intuitive, and flexible during their day. This will include eye for detail, thoroughness and hygienic, all to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving special set-ups, additional supplies, and even special occasions. Most of these requests are fulfilled by our Room Attendants.
• The items shared are the essence of a day in the life of a Room Attendant, but we’ll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change.

These currently set as:

• Monday toSunday: starting as early as 7am and last shift finishes at 18.30pm

What you'll bring

Essential Skills and Experience

• Attention to Detail- You can notice small things and make sure everything looks clean and tidy.
• Good Communication- You can understand instructions and ask questions if you are unsure about something.
• Time Management- You can work quickly and make sure all rooms are finished on time.
• Energetic- You are comfortable with moving around, lifting, and being on your feet for most of the day.
• Teamwork- You can work well with other staff members and help when needed.

Preferred Skills and Experience

• Previous Experience- If you have worked as a room attendant in a 5 star hotel before
• Customer Service Skills- You can be polite and friendly if you meet guests.
• Organisational Skills- You can keep track of supplies and make sure everything is in the right place.