Multi Site Room Attendant

Heeton Concept Hotels; London; On-site; GBP 22,000 - 25,000; Full time

Job summary

Heeton Concept Hotels recherche un Room Attendant pour ses établissements à Londres. Le candidat idéal aura une attitude positive, de bonnes compétences en communication et sera engagé à offrir un service client de qualité. Les responsabilités incluent le nettoyage des chambres et la gestion des demandes des clients dans un environnement dynamique.

Benefits

Service-based annual leave

Employee & Friends/Family discounted rates

Referral scheme

Life Assurance and Income Protection

Retention bonus on completion of 3 and 6-month service

Qualifications

• Attitude positive et engagement envers le service à la clientèle.
• Capacité à travailler en autonomie ou en équipe.
• Expérience dans un rôle similaire souhaitée.

Responsibilities

• Nettoyer les chambres et les salles de bain des clients.
• Gérer les demandes des clients de manière efficace.
• Maintenir un niveau élevé de propreté et de service.

Skills

Positive attitude

Good communication skills

Customer service commitment

Excellent grooming standards

Flexibility

Job description

As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Room Attendant will also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Clean guest bedrooms and bathrooms
• Vacuum rooms and corridors
• Change and replenish bed linen, towels and guest amenities in line with company guidelines
• Undertake regular deep cleaning tasks
• Restock and maintain the trolley daily
• Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so as to create an uninterrupted or impaired stay for the Guest
• Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
• Be environmentally aware
• Dispose of waste accordingly
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation
• Carry out lost property procedures
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Ability to work on their own or in teams
• Flexible and reliable

This is a mutli-site role for Doubletree by Hilton London Kensington, Heeton Concept Hotel - Kensington London and Heeton Concept Hotel - Luma Hammersmith; you MUST be able to work at any of these sites on a weekly rotation basis as per the schedule.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Hotel experience
• Experience in a similar position

Why you should apply

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated hotels
• Referral scheme
• Life Assurance, Income Protection and Employee Assistance schemes
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
• Heeton is an expanding company which offers excellent career, training and development opportunities
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Fantastic career potential with one of the UK's fast-growing hotel operators
• Retention bonus on completion of 3 and 6-month service

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process