Room Attendant

Haymarket Hotel - Housekeeping; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Free meals on shift

Staff discounts

Health cash plan

Season ticket loan

Training & development

Job summary

Firmdale Hotels is seeking a Room Attendant for Haymarket Hotel in London to uphold the highest standards of cleanliness and guest comfort in our uniquely styled rooms. You will be part of a dynamic, award-winning team known for outstanding service.

Join a luxury boutique property in the heart of the West End, enjoy competitive pay plus service charge, and a range of benefits including meals on shift and staff discounts. Previous hospitality experience preferred.

Qualifications

• Meticulous and thorough with strong attention to detail.
• Ability to work well within a team, contributing to a positive team spirit.
• Enthusiastic about delivering outstanding service to our guests.
• Strong ability to organise tasks and manage time effectively.
• Excellent communication abilities, ensuring clear and friendly interactions with guests and team members.

Responsibilities

• Ensure all guest rooms are cleaned and maintained to the highest standards.
• Pay close attention to every detail, ensuring each room is perfectly presented.
• Work closely with other team members to achieve a seamless guest experience.
• Provide exceptional service, responding to guest requests promptly and courteously.
• Manage your time effectively to complete tasks efficiently and meet the hotel’s standards.

Skills

Attention to detail

Teamwork

Guest service

Time management

Communication

Positive attitude

Job description

Are you passionate about providing impeccable service and looking for an opportunity to be part of a dynamic, award-winning hotel group? Firmdale Hotels is renowned for its unique style, exceptional service, and commitment to excellence. With hotels located in the heart of London and New York, we offer an exciting and diverse work environment where no two days are the same.

Firmdale Hotels is a collection of eight boutique hotels in London and two in New York, each uniquely designed and celebrated for their distinctive style and top-notch hospitality. We pride ourselves on creating memorable experiences for our guests and fostering a supportive, inclusive work culture for our employees.

We are thrilled to announce an exciting opportunity for a Room Attendant to join our highly successful team at the prestigious Haymarket Hotel. As a Room Attendant, you will play a crucial role in ensuring our guests experience the highest standards of cleanliness and comfort in our uniquely styled rooms.

Responsibilities:

• Ensure all guest rooms are cleaned and maintained to the highest standards.
• Pay close attention to every detail, ensuring each room is perfectly presented.
• Work closely with other team members to achieve a seamless guest experience.
• Provide exceptional service, responding to guest requests promptly and courteously.
• Manage your time effectively to complete tasks efficiently and meet the hotel’s standards.

What you Need:

• Meticulous and thorough, with a strong attention to detail.
• Ability to work well within a team, contributing to a positive team spirit.
• Enthusiastic about delivering outstanding service to our guests.
• Strong ability to organise tasks and manage time effectively.
• Excellent communication abilities, ensuring clear and friendly interactions with guests and team members.
• Ability to work under pressure while maintaining a positive attitude.

What We Offer:

• We offer a competitive salary plus service charge and benefits to be discussed at venue
• Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Housed in a landmark Regency building designed by the legendary architect John Nash - of Buckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel is one of London's most elegant addresses. Inside, the generous proportions of Georgian architecture are combined with bold colour, rich pattern and contemporary art, creating an atmosphere that is as inspiring as it is welcoming.

Situated in the heart of the West End, moments from the city's finest theatres, museums, restaurants and landmarks, Haymarket Hotel is a place where history and creativity meet. Featuring unique spaces, such as an 18m pool and a 5-bedroom Townhouse, the hotel offers guests distinctive stays with scope for creativity and award-winning hospitality. To work here is to be part of a team that takes real pride in their surroundings and in delivering warm, memorable experiences for every guest.

You'll be joining a team whose Awards and Accolades speak for themselves:

• Sunday Times Best Places to Work 2024, 2025 & 2026
• Two Michelin Keys, 2024, 2025
• Top-Rated Tablet Hotels of All Time, 2025
• Condé Nast Traveller 'Triple Crown', 2026
• One AA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025
• AA Breakfast Award, Brumus Bar & Restaurant, 2025

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.