Waiter

Haymarket Hotel - Food and Beverage; City of Westminster; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Complimentary meals on shift

Health cash plan

Discounted cinema tickets

Gym membership

Season ticket loan

Ongoing training and English lessons

Job summary

Haymarket Hotel is seeking a dedicated Waiter to deliver exceptional service to guests in a luxury setting. You will interact with guests, take and recommend orders, and ensure smooth and attentive dining throughout shifts.

The role emphasizes a genuine love for hospitality, ability to work well under pressure, and collaboration within a friendly team. Benefits include service charges, early career development, and a range of staff perks.

Qualifications

• Experience in hospitality preferred.
• Able to handle multiple tables in a fast-paced environment.
• Meticulous approach to order accuracy and guest satisfaction.
• Strong collaboration within a team to maintain smooth service.

Responsibilities

• Interacting with guests to take orders and make recommendations
• Delivering food and beverages promptly and accurately
• Processing payments efficiently
• Ensuring guests have everything they need for an enjoyable dining experience
• Maintaining a high standard of cleanliness and organisation in your area

Skills

Guest service excellence

Multitasking

Teamwork

Communication

Hospitality passion

Job description

Are you passionate about hospitality and thrive in a dynamic, fast-paced environment? Firmdale Hotels is looking for enthusiastic and dedicated individuals to join our highly successful team at the Haymarket Hotel.

Firmdale Hotels is renowned for its unique, vibrant properties and exceptional service. With a commitment to innovation and quality, we offer our guests an unparalleled experience in luxury and comfort. Join us and become a part of a team that values creativity, dedication, and excellence.

As a Waiter at the Haymarket Hotel, you will play a crucial role in delivering top-notch service to our guests.

Responsibilities:

• Interacting with guests to take orders and make recommendations
• Delivering food and beverages promptly and accurately
• Processing payments efficiently
• Ensuring guests have everything they need for an enjoyable dining experience
• Maintaining a high standard of cleanliness and organisation in your area

What you Need:

• You have a genuine love for the industry and a keen interest in food and drink.
• You excel in fast-paced environments and can handle multiple tables simultaneously.
• Your meticulous approach ensures every order is perfect and every guest is satisfied.
• You work well within a team, contributing to a supportive and positive working atmosphere.
• You can interact with guests and colleagues effectively, ensuring smooth service.

What We Offer:

• We offer a competitive salary plus service charge and benefits to be discussed at venue
• Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

About Us

Housed in a landmark Regency building designed by the legendary architect John Nash - of Buckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel is one of London's most elegant addresses. Inside, the generous proportions of Georgian architecture are combined with bold colour, rich pattern and contemporary art, creating an atmosphere that is as inspiring as it is welcoming.

Situated in the heart of the West End, moments from the city's finest theatres, museums, restaurants and landmarks, Haymarket Hotel is a place where history and creativity meet. Featuring unique spaces, such as an 18m pool and a 5-bedroom Townhouse, the hotel offers guests distinctive stays with scope for creativity and award-winning hospitality. To work here is to be part of a team that takes real pride in their surroundings and in delivering warm, memorable experiences for every guest.

You’ll be joining a team whose Awards and Accolades speak for themselves:

• Sunday Times Best Places to Work 2024, 2025 & 2026
• Two Michelin Keys, 2024, 2025
• Top-Rated Tablet Hotels of All Time, 2025
• Condé Nast Traveller 'Triple Crown', 2026
• One AA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025
• AA Breakfast Award, Brumus Bar & Restaurant, 2025

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.