Roland Store Product Specialist

Roland Europe Group; Glasgow; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Roland Europe Group Ltd is seeking a Store Product Specialist in Glasgow. You will demonstrate Roland, BOSS, and V-MODA products in-store and online, host events and engage with customers to turn aspirations into purchases. A passion for music and strong product knowledge are essential.

You will work with an experienced retail team, manage in-store activities, and contribute to stock control and reporting to maintain Roland's high customer-service standards.

Qualifications

• The candidate must deliver a fantastic customer-focused experience in a busy environment, online or offline.
• Strong interest in music with ability to play piano/keys, guitar or drums to Grade 5 level.
• Good understanding of music technology and the ability to absorb and share knowledge.

Responsibilities

• Demonstrate products in-store and online via events, demonstrations, and social activity.
• Deliver engaging events, workshops, or 1-2-1 sessions to attract customers.
• Run the retail store operations including presentation, stock control and regular reporting.

Skills

Sales experience

Customer service

Music knowledge

Instrument proficiency (Grade 5)

Communication skills

Adaptability to busy retail

Job description

ROLAND STORE PRODUCT SPECIALIST

JOB OUTLINE:

Experience: All instruments

Based: Guitar Guitar - Glasgow

Reports to: Retail Area Manager

Hours: Full Time

THE COMPANY:

Roland Europe Group Ltd

Roland is a world leader in the design, manufacture and distribution of electronic musical instruments including; keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. You'll be part of a dynamic team, where we believe in kindness, support, acceptance, and hard work and try to provide room for personal development for everyone.

At Roland, you will find a friendly, down-to-earth atmosphere. You'll work for a company with global activities, but it doesn't feel corporate. We are always looking for colleagues who have an enthusiastic, positive and driven personality. People who are eager to further develop and challenge themselves. If you also have a passion for Roland, our products or music in general, you might just be our perfect match.

THE POSITION:

Do you have a passion for music and a desire to share your enthusiasm with others?

Do you play to a good standard?

Do you have a solid understanding of current music technology?

Can you deliver fantastic customer experiences, in store, on the phone or on line —and great results—working alongside an experienced retail team?

If you can answer “yes” to all of the above, we want to hear from you.

As a Roland Store Product Specialist, your job is to take someone’s aspirations and turn them into reality by showing them the perfect products from Roland, BOSS or V-MODA, through demonstrations, via instore and online events with product “gurus” or artists, and through regular social media activity.

You

We’re looking for a Roland Store Product Specialist who really understands customers and can help find the perfect solution to their needs. Knowledge around current products and related technologies is important.

Events, workshops or 1-2-1 discussions — whether online or instore—are a key part of attracting customers to the Roland Store. Whether livestreaming, offering hints, tips and advice, or hosting an instore event with a local artist, your ability to deliver exciting events, presentations or engaging conversations for customers is essential; you need to be as comfortable in front of the camera, or on the telephone as you are face-to-face in the store.

You will, of course, be an accomplished and skilled salesperson, with a desire to grow the retail business while consistently delivering Roland’s high standards of customer service. You’ll also need to perform the usual requirements of running a retail store; from presentation to stock control, to regular reporting.

EXPERIENCE, SKILLS & QUALIFICATIONS REQUIRED:

• The ability to deliver a fantastic customer-focused experience in a busy environment, whether online or offline, resulting in sales growth.
• A strong interest in music, with the ability to play piano/keys, guitar or drums to the equivalent of Grade 5 standard.
• A good understanding of music technology as well as the ability to absorb new information readily and easily; and be able to pass this knowledge on to others
• Sales experience, ideally in a retail environment.
• The communication skills to comfortably converse, build relationships and interact appropriately with individuals, customers, and the wider Roland/BOSS team team—at all levels
• The ability to react to challenges while remaining calm
• The confidence and organisational skills to manage all aspects of a busy retail environment.

THE PACKAGE:

• Competitive benefits package