Roland Store Product Specialist

Roland Europe Group Ltd; Glasgow; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Roland Europe Group Ltd in Glasgow is seeking a passionate Store Product Specialist to deliver outstanding customer experiences in-store, on the phone or online. You will drive sales by showcasing Roland, BOSS and V-MODA products through demonstrations, events with artists, and regular social media activity.

The role requires strong product knowledge, the ability to host livestreams or in-person events, and to collaborate with an experienced retail team to ensure Roland’s high standards of

Qualifications

• The ability to deliver a fantastic customer-focused experience in a busy environment, online or offline, resulting in sales growth.
• A strong interest in music, with the ability to play piano/keys, guitar or drums to Grade 5 standard.
• A good understanding of music technology and the ability to absorb new information and pass it on to others.
• Sales experience, ideally in a retail environment.
• The communication skills to converse, build relationships and interact with customers and the Roland/BOSS team at all levels.
• The ability to react to challenges while remaining calm.
• The confidence and organisational skills to manage all aspects of a busy retail environment.

Responsibilities

• Deliver fantastic customer experiences in store, online or over the phone and achieve sales targets.
• Run the Roland Store operations including presentation, stock control and reporting.
• Demonstrate products from Roland, BOSS and V-MODA during events and in-store activities.
• Engage customers through workshops, livestreams, and in-store events with local artists.

Skills

Customer-focused selling

Music knowledge

Guitar/Keys/Drums

Music tech knowledge

Retail sales

Communication skills

Stock control

Event facilitation

Job description

ROLAND STORE PRODUCT SPECIALIST

JOB OUTLINE:
Experience: All instruments
Based:Guitar Guitar - Glasgow
Reports to: Retail Area Manager
Hours: Full Time

THE COMPANY:

Roland Europe Group Ltd
Roland is a world leader in the design, manufacture and distribution of electronic musical instruments including; keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. You'll be part of a dynamic team, where we believe in kindness, support, acceptance, and hard work and try to provide room for personal development for everyone.

At Roland, you will find a friendly, down-to-earth atmosphere. You'll work for a company with global activities, but it doesn't feel corporate. We are always looking for colleagues who have an enthusiastic, positive and driven personality. People who are eager to further develop and challenge themselves. If you also have a passion for Roland, our products or music in general, you might just be our perfect match.

THE POSITION:

Do you have a passion for music and a desire to share your enthusiasm with others?

Do you play to a good standard?

Do you have a solid understanding of current music technology?

Can you deliver fantastic customer experiences,in store, on the phone or on line —and great results—working alongside an experienced retail team?

If you can answer “yes” to all of the above, we want to hear from you.

As a Roland Store Product Specialist, your job is to take someone’s aspirations and turn them into reality by showing them the perfect products from Roland, BOSS or V-MODA, through demonstrations, via instore and online events with product “gurus” or artists, and through regular social media activity.

You

We’re looking for a Roland Store Product Specialist who really understands customers and can help find the perfect solution to their needs.Knowledge around current products and related technologies is important.

Events, workshops or 1-2-1 discussions — whether online or instore—are a key part of attracting customers to the Roland Store. Whether livestreaming, offering hints, tips and advice, or hosting an instore event with a local artist, your ability to deliver exciting events, presentations or engaging conversations for customers is essential; you need to be as comfortable in front of the camera, or on the telephone as you are face-to-face in the store.

You will, of course, be an accomplished and skilled salesperson, with a desire to grow the retail business while consistently delivering Roland’s high standards of customer service. You’ll also need to perform the usual requirements of running a retail store; from presentation to stock control, to regular reporting.

EXPERIENCE, SKILLS & QUALIFICATIONS REQUIRED:

• The ability to deliver a fantastic customer-focused experience in a busy environment, whether online or offline, resulting in sales growth.

• A strong interest in music, with the ability to play piano/keys, guitar or drums to the equivalent of Grade 5 standard.

• A good understanding of music technology as well as the ability to absorb new information readily and easily; and be able to pass this knowledge on to others

• Sales experience, ideally in a retail environment.

• The communication skills to comfortably converse, build relationships and interact appropriately with individuals, customers, and the wider Roland/BOSS team team—at all levels

• The ability to react to challenges while remaining calm

• The confidence and organisational skills to manage all aspects of a busy retail environment.

THE PACKAGE:

• Competitive benefits package