Music Tech Store Specialist — Demos & Customer Experience

Roland Europe Group Ltd; Glasgow; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Roland Europe Group Ltd in Glasgow is seeking a passionate Store Product Specialist to deliver outstanding customer experiences in-store, on the phone or online. You will drive sales by showcasing Roland, BOSS and V-MODA products through demonstrations, events with artists, and regular social media activity.

The role requires strong product knowledge, the ability to host livestreams or in-person events, and to collaborate with an experienced retail team to ensure Roland’s high standards of

Qualifications

• The ability to deliver a fantastic customer-focused experience in a busy environment, online or offline, resulting in sales growth.
• A strong interest in music, with the ability to play piano/keys, guitar or drums to Grade 5 standard.
• A good understanding of music technology and the ability to absorb new information and pass it on to others.
• Sales experience, ideally in a retail environment.
• The communication skills to converse, build relationships and interact with customers and the Roland/BOSS team at all levels.
• The ability to react to challenges while remaining calm.
• The confidence and organisational skills to manage all aspects of a busy retail environment.

Responsibilities

• Deliver fantastic customer experiences in store, online or over the phone and achieve sales targets.
• Run the Roland Store operations including presentation, stock control and reporting.
• Demonstrate products from Roland, BOSS and V-MODA during events and in-store activities.
• Engage customers through workshops, livestreams, and in-store events with local artists.

Skills

Customer-focused selling

Music knowledge

Guitar/Keys/Drums

Music tech knowledge

Retail sales

Communication skills

Stock control

Event facilitation

Job description

Roland Europe Group Ltd in Glasgow is seeking a passionate Store Product Specialist to deliver outstanding customer experiences in-store, on the phone or online. You will drive sales by showcasing Roland, BOSS and V-MODA products through demonstrations, events with artists, and regular social media activity.

The role requires strong product knowledge, the ability to host livestreams or in-person events, and to collaborate with an experienced retail team to ensure Roland’s high standards of