Roadside Support Coordinator — Hybrid (Birmingham)

Allianz; Birmingham; Hybrid; Confidential; Full time

Benefits offered by this job

Pension Scheme

Private Medical Cover

Life Assurance

Flu Vaccinations & Eye Care Vouchers

Free Roadside Assistance

Travel Insurance

Interest-Free Season Ticket Loan

3 Paid Volunteering Days Per Year

Discounts

EAP

Recognition & Rewards

Job summary

Allianz Partners in Birmingham is seeking a Customer Assistance Coordinator to support roadside customers with empathetic, efficient service. The role is hybrid, full-time, with shifts from early morning to evening across seven days. You will manage cases, provide timely updates, and coordinate with teammates to ensure high-quality outcomes.

Training and growth opportunities are offered. The position requires strong communication, multitasking, and a customer-first mindset, plus the ability to

Qualifications

• Strong verbal communication and listening skills.
• Customer-focused with a calm and solutions-driven approach.
• Comfortable using multiple systems and managing tasks simultaneously.
• Ability to work flexible hours, including weekends and bank holidays.
• Reliable and professional home working setup.
• Desirable: experience in customer service, call centre, or emergency services.
• Desirable: understanding of roadside assistance processes or motor claims.

Responsibilities

• Respond to customer calls with professionalism, empathy, and efficiency.
• Proactively manage each assistance case to ensure timely and appropriate service delivery.
• Communicate updates clearly and consistently to customers.
• Work within established call guidelines and procedures to meet quality standards.
• Collaborate with your team and management to drive service excellence.

Skills

Strong verbal communication

Listening skills

Customer-focused

Calm under pressure

Multitasking

Job description

Allianz Partners in Birmingham is seeking a Customer Assistance Coordinator to support roadside customers with empathetic, efficient service. The role is hybrid, full-time, with shifts from early morning to evening across seven days. You will manage cases, provide timely updates, and coordinate with teammates to ensure high-quality outcomes.

Training and growth opportunities are offered. The position requires strong communication, multitasking, and a customer-first mindset, plus the ability to