Roadside Assistance Coordinator Hybrid Customer Care

Allianz Partners; Croydon; Hybrid; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

Private medical cover

Life assurance

Travel insurance discount

Season ticket loan

Volunteer days

Employee assistance program

Job summary

Allianz Partners in Croydon is hiring a Customer Service Coordinator for Roadside Assistance on a hybrid model. The role focuses on empathetic communication, managing cases end-to-end, and delivering timely service.

The position offers full-time hours, a base salary with potential performance bonus, and IT equipment provision. The team values professionalism, reliability, and a customer-first approach, with opportunities for development within a globally recognised insurance and assistance

Qualifications

• Strong verbal communication and active listening.
• Customer-first mindset in stressful situations.
• Comfort using multiple systems across tasks.

Responsibilities

• Respond to customer calls with professionalism and empathy.
• Proactively manage roadside assistance cases from start to resolution.
• Provide clear updates to customers at each stage of their case.
• Follow call guidelines to meet quality and compliance standards.
• Log and update case information across systems with data integrity.
• Collaborate with team to drive service excellence and share best practices.

Skills

Verbal communication

Customer focus

Multi-system usage

Flexible hours

Home office setup

AI tools familiarity

Tools

Casual CRM systems

Job description

Allianz Partners in Croydon is hiring a Customer Service Coordinator for Roadside Assistance on a hybrid model. The role focuses on empathetic communication, managing cases end-to-end, and delivering timely service.

The position offers full-time hours, a base salary with potential performance bonus, and IT equipment provision. The team values professionalism, reliability, and a customer-first approach, with opportunities for development within a globally recognised insurance and assistance