Customer Assistance Coordinator - Roadside

Allianz; Birmingham; Hybrid; Confidential; Full time

Benefits offered by this job

Pension Scheme

Private Medical Cover

Life Assurance

Flu Vaccinations & Eye Care Vouchers

Free Roadside Assistance

Travel Insurance

Interest-Free Season Ticket Loan

3 Paid Volunteering Days Per Year

Discounts

EAP

Recognition & Rewards

Job summary

Allianz Partners in Birmingham is seeking a Customer Assistance Coordinator to support roadside customers with empathetic, efficient service. The role is hybrid, full-time, with shifts from early morning to evening across seven days. You will manage cases, provide timely updates, and coordinate with teammates to ensure high-quality outcomes.

Training and growth opportunities are offered. The position requires strong communication, multitasking, and a customer-first mindset, plus the ability to

Qualifications

• Strong verbal communication and listening skills.
• Customer-focused with a calm and solutions-driven approach.
• Comfortable using multiple systems and managing tasks simultaneously.
• Ability to work flexible hours, including weekends and bank holidays.
• Reliable and professional home working setup.
• Desirable: experience in customer service, call centre, or emergency services.
• Desirable: understanding of roadside assistance processes or motor claims.

Responsibilities

• Respond to customer calls with professionalism, empathy, and efficiency.
• Proactively manage each assistance case to ensure timely and appropriate service delivery.
• Communicate updates clearly and consistently to customers.
• Work within established call guidelines and procedures to meet quality standards.
• Collaborate with your team and management to drive service excellence.

Skills

Strong verbal communication

Listening skills

Customer-focused

Calm under pressure

Multitasking

Job description

Job Title - Customer Assistance Coordinator
Department - Roadside
Location - Birmingham Hybrid

FULL TIME SALARY

Salary - £27,013.60

Bonus - £2,045 performance bonus

PART TIME SALARY - 20 Hours a week.

Salary - £15,436.34

Bonus: £1,168.57

The Role:

As a Customer Assistance Coordinator, you'll play a vital role in supporting customers who require roadside assistance, delivering prompt, professional, and compassionate service. You'll be part of a dynamic, customer-focused team that strives to provide a smooth and reassuring experience during stressful situations.

This is a fantastic opportunity to join a global organisation that genuinely values its people and offers real opportunities for growth and development.

Hours & Working Pattern:

Full time - This is a 35-hour per week position, with shifts scheduled between 7:00 AM - 21:00 pm , Monday through Sunday.The role follows a hybrid working model. All necessary IT equipment will be provided (PC, dual monitors, keyboard, and mouse)

Part time - This is a 20 hours per week.

• Mon to Fri - 5pm to 6pm starts
• Saturdays alt 9am to 1pm - 2 saturdays a month

You Will:

• Respond to customer calls with professionalism, empathy, and efficiency
• Proactively manage each assistance case to ensure timely and appropriate service delivery
• Communicate updates clearly and consistently to customers
• Work within established call guidelines and procedures to meet quality standards
• Collaborate with your team and management to drive service excellence

About You:

• Strong verbal communication and listening skills
• Customer-focused with a calm and solutions-driven approach
• Comfortable using multiple systems and managing tasks simultaneously
• Ability to work flexible hours, including weekends and bank holidays
• A reliable and professional home working setup

Desirable:

• Experience in a customer service, call centre, or emergency services environment
• Understanding of roadside assistance processes or motor claims

Staff Benefits:

At Allianz Partners, we believe in rewarding our people and supporting their growth. In return for your skills, we offer:

• Pension Scheme - Auto-enrolled from the 1st of the following month with 4% employee and 4% employer contributions, plus a 2.5% matching increase after 1 year of service
• Private Medical Cover
• Life Assurance - 4x your annual basic salary
• Flu Vaccinations & Eye Care Vouchers
• Free Roadside Assistance - After 6 months' probation
• Travel Insurance - At a discounted rate
• Interest-Free Season Ticket Loan - After probation
• 3 Paid Volunteering Days Per Year - After 12 months of service
• Discounts - On Allianz products and a wide range of retail and lifestyle brands
• Comprehensive Employee Assistance Programme (EAP) - 24/7 support for wellbeing, legal, and financial matters
• Recognition & Rewards - For high performance and long service