Road Service Technician

Adpearance; Carlisle; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Road Service Technician to join their dedicated team. This role involves troubleshooting, diagnosing, and repairing lift equipment, ensuring that customer needs are met efficiently and safely. The technician will be responsible for maintaining a company-owned service van and managing parts inventory. With a focus on safety and customer service, this position offers the opportunity to work independently while contributing to a professional work environment. If you have a passion for mechanical work and enjoy solving problems on the go, this is the perfect role for you!

Benefits

100% Employee Owned Company

Medical, Dental, and Vision Insurance

Company Paid Short and Long Term Disability

401(k) Plan with Company Match

Company Paid Life Insurance

Paid Holidays

Paid Time Off (PTO)

Professional Work Environment

Qualifications

• 3+ years of mechanical, electrical, and hydraulic experience required.
• High school diploma or technical degree in automotive field preferred.

Responsibilities

• Troubleshooting, diagnosing, and repairing lift equipment.
• Maintaining company van and parts inventory for service needs.

Skills

Mechanical Skills

Electrical Skills

Hydraulic Skills

Critical Thinking

Problem Solving

Customer Service

Organizational Skills

Time Management

Education

High School Diploma

Technical Degree in Automotive Field

Tools

Electronic Devices for Document Submission

Basic Computer Skills

Job description

Lift, Inc. is Central Pennsylvania’s exclusive material handling dealer for Toyota and Crown Forklift Trucks. We are a full-service material handling supplier; specializing in equipment sales and service, warehouse products, and fleet management. Starting as a forklift service company, we have evolved into a trusted partner for our warehousing and distribution customers across Central Pennsylvania.

LIFT, INC. OFFERS AN EXCELLENT COMPENSATION AND BENEFIT PLAN INCLUDING:

1. 100% Employee Owned Company
2. Medical, dental and vision insurance plans
3. 100% company paid short term and long term disability coverage
4. 401(k) Plan with company match
5. Company paid life insurance with optional additional coverage
6. Paid holidays and Paid Time Off (PTO)
7. Professional work environment

The Road Service Technician is responsible for troubleshooting, diagnosing and repairing lift equipment, as well as performing all assigned planned maintenance (PM) on customer equipment as well as recommending service as needed. The Road Service Technician will be responsible for a company-owned service van and will be required to maintain the van and parts inventory it contains.

Essential Job Functions

1. Identifying the general mechanical failure based on customer concern and testing
2. Completing the appropriate repairs in the safest and most efficient manner, then testing the equipment to ensure it is working properly
3. Driving to and from locations (i.e. customer sites, parts pickups, etc.) to address on-site needs of customers
4. Maintaining company van by performing regular service work such as oil, tire and brake changes as well as ensuring overall cleanliness
5. Maintaining accurate inventory requirements by submitting proper documentation to the appropriate work order, noting the parts and coordinating with the parts department to retrieve replacements as needed
6. Completing each item on PM checklist, making sure all safety decals are legible and operator/safety manuals are present and legible
7. Making necessary repairs (with customer approval) and other basic maintenance as needed
8. Processing the necessary documentation at the completion of each job, ensuring all parts are accounted for, time is properly documented and each repair is itemized
9. Submitting completed documentation to the Service Coordinator in a timely fashion
10. Other duties as assigned

Required Qualifications:

1. Must be over the age of 18
2. High school diploma or Technical Degree in automotive field or equivalent field
3. A minimum of three (3) years of relevant mechanical, electrical and hydraulic experience
4. Must have a valid driver’s license and good driving record

Preferred Qualifications:

1. Experience working on automotive or industrial equipment
2. Critical thinking and problem solving skills
3. Ability to work independently
4. Good organizational, time management and customer service skills
5. Ability to work accurately and meet deadlines
6. High level of professionalism and the ability to follow up
7. Positive and friendly attitude toward customers and fellow team members
8. Ability to follow directions both written and verbally
9. Ability to use electronic devices for document submission
10. Basic computer skills
11. Ability to remain calm in stressful situations

Working Conditions

1. Physical requirements necessary include: constant standing, walking, stooping, kneeling, crouching and crawling, with infrequent opportunities to sit.
2. Must be able to lift or exert force up to 50 pounds with occasional need to lift or exert force in excess of 100 pounds
3. Wearing steel or composite toe shoes or boots during work hours are a requirement of this position
4. Ability to work in wet or humid conditions as well as extreme cold or heat
5. Occasionally may be required to perform work in the evenings or on weekends