Road Import Coordinator

Mapcargo International; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Ownership of your own jobs

Job summary

Mapcargo International in London Heathrow is expanding its road import team, giving you ownership of the end-to-end process from booking to invoicing. You will manage day-to-day service delivery for road import customers, handle imports/exports, and ensure HMRC compliance while driving profitability through accurate costings and invoicing.

This role offers real progression to Road Import Supervisor. Join a growing team in a global freight forwarder, with opportunities to shape the role and

Qualifications

• Experience with HMRC import/export regimes and CDS rules.
• Strong communication and stakeholder management skills.
• Proactive problem solving with attention to detail.
• Ability to manage multiple tasks and deadlines in a busy environment.
• Experience with freight forwarder software is advantageous.

Responsibilities

• Coordinate day-to-day road import operations from booking to invoicing.
• Manage road imports/exports inbox and procedural workflows.
• Handle transit movements, imports, exports, and document processing.
• Create and submit customs entry declarations and ensure compliance.
• Perform gross profit analysis and assist with sales invoicing and costing.
• Identify process improvements and support cost-saving initiatives.

Skills

HMRC import customs procedural knowl

Excellent communication

Organisational skills

Customer service orientation

Target-driven approach

Tools

Excel

CRM systems

BoxTop

Albacore

ASM

Job description

Location: London Heathrow Reports to: Express Manager Hours: Monday to Friday, 37.5 hours over 5 days Contract: Full time, permanent Salary: Competitive, dependent on experience

About the role

This is a new role coordinating our road import services, with real ownership from the first booking through to the final invoice.

You will run the day to day service delivery for our road customers, manage the imports and exports inbox and the procedural workflows behind each consignment, handle transit movements, and process import documents and customs entry declarations. Alongside that you own the commercial side of your own jobs, including gross profit analysis, sales invoicing and job costing accuracy.

Customs compliance sits with you. You will make sure HMRC export and import entry regulations are met through self auditing, take HMRC queries through to resolution while minimising duty and tax liability, and play a part in customs audits and the analysis that follows.

For the right person there is a clear route through to Road Import Supervisor.

What you will be doing

Road import operations

Take day to day responsibility for customer service delivery to road customers

Manage the road imports and exports inbox and the procedural workflows of consignments

Handle transit movements, imports and exports

Process import documents and create and submit customs entry declarations

Follow up and resolve operational issues and customer service concerns raised by clients

Customs compliance

Ensure all HMRC export and import entry regulations are met through self auditing

Ensure the accuracy of import entry declarations through self auditing

Process HMRC queries through to resolution and closure, minimising duty and tax liability

Take part in customs audits, internal assessments and the analysis of that data

Commercial ownership

Take responsibility for gross profit analysis, sales invoicing and job costing accuracy on your jobs

Promote business development by following up opportunities within existing accounts where needed

Research client operational history and visit their websites to understand their products and developments

Keep up to date with market trends and with Mapcargo products, services and news

Process and relationships

Identify areas for operational improvement by reviewing processes regularly

Contribute to ongoing operational development and cost saving measures

Fully document your clients' business processes and requirements

Establish and maintain strong relationships internally and externally

What we are looking for

HMRC import customs procedural knowledge

Excellent communication, interpersonal and organisational skills

A polite, confident, mature and professional manner

Confidence with computers, including Excel, CRM systems and BoxTop

Strong attention to detail and accuracy, with an action orientated approach to problem solving

Genuine enjoyment of working with customers and building relationships

The ability to work well in a target driven environment

Experience with Albacore and ASM is useful

Who you will work with

Internally: Express Manager, department managers and supervisors, operations managers through to director level, operations staff, sales, key accounts and the finance team Externally: key client supervisors and managers, HMRC, shipping and logistics supervisors and managers, Roadlines, road hauliers, co-loaders, suppliers and transport providers, overseas agents and BIFA

How you will be measured

Delivery against agreed targets

Gross profit growth and client retention

Quality of reporting on service levels, business trends and customer queries

What we offer

• Competitive salary, agreed on appointment
• A clear progression route to Road Import Supervisor
• Full ownership of your own jobs, from booking through to invoicing
• The chance to shape a brand new role from the ground up
• The backing of an established international freight forwarder with a collaborative team