RMT Service Advisor

Jobless; Egham; Hybrid; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Competitive benefits

Training & development

Energetic team culture

Job summary

4th Dimension Innovation Group is seeking an RMT Service Advisor in Egham to act as the friendly hub between customers, insurers and the repair team. You will manage correspondence and coordinate updates to keep repairs moving smoothly.

Reporting to the RMT Team Leader, you will handle inquiries with professionalism, maintain records, and support the production department with admin tasks in a fast-paced environment.

Qualifications

• GCSEs (or equivalent) in Maths and English.
• Strong organisational and administrative skills.
• Excellent written and verbal communication.
• IT literate; familiar with Microsoft Word, Excel and database systems.
• Able to work in a fast-paced environment with competing priorities.

Responsibilities

• Act as the go-between for customers, insurers and the repair team, keeping everyone updated.
• Provide regular progress updates via phone, text and email.
• Manage incoming enquiries from customers, clients, engineers and third parties.
• Deliver outstanding customer service with professionalism and empathy throughout.
• Maintain accurate, up-to-date customer and repair records.
• Prepare and issue repair estimates, quotes and supporting documentation.
• Update data logs and manage databases, ensuring correspondence is properly recorded.
• Support the RMT Team Leader and Production department with admin tasks.
• Liaise with Project Managers and Team Leaders to keep repair information accurate.
• Communicate across departments to progress claims efficiently.

Skills

Communication skills

Organisational skills

Attention to detail

Multi-tasking

Team player

Adaptable

Working under pressure

GCSE Maths/English

Education

GCSEs in Maths and English

Tools

Microsoft Word

Excel

CRM systems

Job description

Join Our Repair Management Team!

Are you a natural communicator who thrives on keeping people in the loop? 4th Dimension Innovation Group is looking for an RMT Service Advisor to join our Repair Management Team in Egham, acting as the friendly voice and organised hub between our customers, clients and motorcycle repair team. If you love a fast-paced environment and take pride in getting the details right, this could be the role for you!

Reporting to the RMT Team Leader, you'll be the vital link that keeps repairs moving smoothly — managing correspondence, coordinating updates, and making sure every customer and client enquiry is handled promptly and professionally throughout the repair journey.

Main Duties

• Act as the go-between for customers, insurers and the repair team, keeping everyone updated
• Provide regular progress updates via phone, text and email
• Manage incoming enquiries from customers, clients, engineers and third parties
• Deliver outstanding customer service with professionalism and empathy throughout
• Maintain accurate, up-to-date customer and repair records
• Prepare and issue repair estimates, quotes and supporting documentation
• Update data logs and manage databases, ensuring correspondence is properly recorded
• Support the RMT Team Leader and Production department with admin and project-based tasks
• Liaise with Project Managers, Account Managers and Team Leaders to keep repair information accurate
• Communicate across departments to progress claims efficiently and support workflow
• Contribute ideas to improve customer communication and repair service efficiency

Key Skills

• Strong organisational and administrative skills with a keen eye for detail
• Ability to prioritise and manage multiple tasks under pressure
• Excellent written and verbal communication, delivered with professionalism and empathy
• IT literate, confident with Microsoft Word, Excel and database systems
• Adaptable, flexible and a collaborative team player with a positive, proactive attitude
• Comfortable working in a fast-paced environment with competing priorities
• GCSEs (or equivalent) in Maths and English

Bonus Points For

• Previous experience in customer service or administration (automotive or insurance background desirable but not essential)
• Customer service or administration-related qualifications
• Training in Microsoft Office or CRM systems

The Essentials

• Hours: Monday–Friday, 37.5 hours per week
• Salary: £25,000 - £28,250
• Location: Office based (hybrid available after probation)
• Contract: Full time
• Perks: Competitive company benefits, training & development opportunities, and an energetic, supportive team culture