Riverside Café Bar Attendant (Front of House)

Careers On The Thames

Greater London

Hybrid

GBP 14,000 - 21,000

Part time

14 days+

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Job summary

Uber Boat by Thames Clippers is expanding its on-site Exclusive Café Bar at Embankment Pier, London. We are seeking crew capable of preparing and serving drinks and food to high standards, following brand recipes and licensing rules.

You will handle EPOS transactions, maintain stock, and provide world-class customer service to commuters and visitors. Ideal candidates have experience in food service, enjoy a fast-paced environment, hold a Level 2 food hygiene certificate, and are ready to work

Qualifications

Previous, relevant working experience within a Customer / Food Service environment.
Genuine desire and ability to work with the public in a front line, customer focused environment.
Be committed to working to high standards and providing the highest level of visitor care.
A team player with a flexible, positive and committed attitude to work.
Ability to multi task in a very busy environment remaining organised and patient even when working under pressure.
Food hygiene certificate – Level 2
Knowledge of the Thames and surrounding areas / attractions.

Responsibilities

The production and delivery of drinks / food in line with brand standards & recipes and in compliance with relevant food safety and alcohol licensing laws.
To understand and follow the procedures to ensure that all transactions are recorded accurately and to make all reasonable efforts to ensure that stock is not lost or stolen.
To provide a ‘world class’ standard of customer service at all times, being proactive in offering customer information.
To prepare serve food and beverages to customers following the presentation guidelines set out in line with our brand standards and answer questions about products.
Clearing tables & cleaning food surface areas regularly to maintain a high level of cleanliness & hygiene.
Operating the dishwasher in order to ensure there is an ample supply of glassware, crockery & service utensils.
To follow food hygiene / safety procedures in line with health and safety requirements e.g temperature.
To ensure sales of alcohol are completed responsibly and in line with licencing requirements e.g Challenge 25.
To greet all customers with a friendly welcome and explore their requirements for food and drink.
To process all sales through the EPOS system and ensure payment is taken and recorded in full.
To maximise the profitability of your sales by offering suitable ‘add-ons’ which could enhance the customer’s enjoyment of their purchase.
To minimise losses by taking all reasonable steps to ensure stock is not lost, stolen or damaged.
Working alongside the rest of the facilities team to ensure that the daily, weekly & monthly cleaning programme is followed and kept to a high standard of cleanliness at all times during service
To monitor & replenish stock as required and ensure appropriate displays of food, beverages & merchandise.
Report to line manager any feedback, complaints, suggestions, stock requirements, breakages, faults or hazards identified during the course of work
To take part in monthly drills to ensure emergency preparedness, and maintain an accurate log of these sessions.