Cafe Bar Assistant (Zero Hour)

Uber Boats by Thames Clippers; Greater London; On-site; GBP 1,515,000 - 1,791,000; Full time

Job summary

Uber Boat by Thames Clippers is launching an Exclusive Café Bar at Embankment Pier and invites applications for a Café Bar Assistant (Zero Hour) in London.

Join a busy riverside service and deliver drinks and food to customers, handle EPOS transactions, maintain high standards of cleanliness, and support stock management while providing friendly, world-class customer service to commuters and visitors.

Qualifications

• Previous experience in customer or food service.
• Ability to greet customers and understand their needs.
• Commitment to high standards and visitor care.

Responsibilities

• Produce and deliver drinks and food following brand standards.
• Process sales through EPOS and record transactions.
• Maintain cleanliness and hygiene across surfaces.
• Assist with stock replenishment and displays.
• Greet customers and provide product information.
• Follow food safety and licensing procedures.

Skills

Customer service

Frontline hospitality

Teamwork

Flexible hours

Communication skills

Tools

EPOS system

Job description

Uber Boat by Thames Clippers | Permanent

Cafe Bar Assistant (Zero Hour)

London, United Kingdom | Posted on 14/07/2026

A brilliantopportunity to join Uber Boat by Thames Clippers (UBTC) at atime of significant growth .

UBTC was founded in1999, initially operating a one boat service from South East to Central London.Today UBTC has a fleet of 23 vessels, serves 24 piers and carries over 5million passengers, providing a unique transport offering to London’s commutersand visitors, connecting them to their homes, places of work and river-sideattractions, in an environment that is unmatched by any other form of Londontransport. UBTC operates the only commuter service on the Thames and occupies adistinct market position for tourist and visitor experiences by linking themajority of riverside attractions. The business is now excited to be adding anExclusive Café Bar at Embankment Pier in an ideal location for servicingcommuters, local offices & theatres.

DUTIES AND RESPONSIBILITIES

• Theproduction and delivery of drinks / food in line with brand standards &recipes and in compliance with relevant food safety and alcohol licensing laws.
• Tounderstand and follow the procedures to ensure that all transactions arerecorded accurately and to make all reasonable efforts to ensure stock isnot lost or stolen.
• Toprovide a ‘world class’ standard of customer service at all times, beingproactive in offering customer information
• To prepareserve food and beverages to customers following the presentation guidelines setout in line with our brand standards and answer questions about products.
• Clearingtables & cleaning food surface areas regularly to maintain a high level ofcleanliness & hygiene
• Operatingthe dishwasher in order to ensure there is an ample supply of glassware,crockery & service utensils
• Tofollow food hygiene / safety procedures in line with health and safetyrequirements e.g temperature
• Toensure sales of alcohol are completed responsibly and in line with licencingrequirements e.g Challenge 25.
• Togreet all customers with a friendly welcome and explore their requirements forfood and drink.
• Toprocess all sales through the EPOS system and ensure payment is taken andrecorded in full.
• Tomaximise the profitability of your sales by offering suitable ‘add-ons’ whichcould enhance the customer’s enjoyment of their purchase. For example, a pastrywith a coffee.
• To minimiselosses by taking all reasonable steps to ensure stock is not lost, stolen ordamaged.
• Workingalongside the rest of the facilities team to ensure that the daily, weekly& monthly cleaning programme is followed and kept to a high standard ofcleanliness at all times during service
• To monitor& replenish stock as required and ensure appropriate displays of food,beverages & merchandise.
• Reportto line manager any feedback, complaints, suggestions, stock requirements,breakages, faults or hazards identified during the course of work
• To take part in monthlydrills to ensure emergency preparedness, and maintain an accurate log of thesesessions.

Requirements

BAUREQUIREMENTS

• Act as a role model and champion of our company values,assisting the operation to integrate them into local processes
• Assist in developing and maintaining effective teamworkacross our diverse business
• Ensure that all relevant information is communicatedspeedily and accurately in a way that ensures that the information is receivedand easily understood
• Undergospecialist courses to enhance individual experience for working at private orcorporate events
• Undertake any other relevant duties or reasonablerequests as requested by a member of the senior management team
• The abilityto work flexible hours and shifts which may include early mornings, latenights, weekends and bank holidays
• Contributingto a positive work environment
• Beingpunctual and maintaining regular and consistent attendance

KEY SKILLS:

• Previous,relevant working experience within a Customer / Food Service environment
• Havea genuine desire and ability to work with the public in a front line, customerfocused environment
• Becommitted to working to high standards and providing the highest level ofvisitor care
• Ateam player with a flexible, positive and committed attitude to work
• Abilityto multi task in a very busy environment remaining organised and patient evenwhen working under pressure
• Knowledgeof the Thames and surrounding areas / attractions