Risk Intelligence Services Lead

LSEG; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

London Stock Exchange Group (LSEG) is seeking a Service Manager within the Refinitiv Technology Operations group. The role owns end‑to‑end service management, incident, problem and change planning, focusing on customer experience and continuous service improvement.

You will lead in a matrix environment, provide expert input during incident resolution and ensure services meet agreed levels, supporting trading, analytics, risk and data services across our global infrastructure.

Qualifications

• 2-5 years relevant technology domain experience, ideally across a range of technologies with some background in supporting trading, analytics, risk and data services.
• Provide leadership and driving pro‑active and re‑active mobilisation of resources in a matrix environment.
• Inspire trust, manage expectations, and gain sponsorship with business, technology and senior leadership teams.
• Service ownership in alignment with customer propositions and products.

Responsibilities

• Incident Management: 24x7 for major incidents, mobilise resources, drive mitigations and communicate to senior leadership.
• Change and Release Management: risk review, forward schedule of change, prioritisation and planning, and best practices like rollback.
• Problem Management: proactively assess trends and risks, drive remediation and ensure root cause analysis.
• Capacity Management: ensure capacity levels and sponsor remediation activities.
• Availability Management: set and analyse availability measures, sponsor improvements.
• Continuity Management: contribute to policy, plan, test and execute recovery and resilience tests.
• Continuous Service Improvement: lead CSI discussions and maintain a CSI pipeline.
• Risk Management: advise decision makers on technical and business risks and maintain risk registers.
• Governance and Compliance: align with security policies and participate in governance discussions.
• Stakeholder Management: report on service performance and manage relationships with third parties.

Skills

Technology experience

Leadership

Stakeholder management

Service ownership

Job description

London Stock Exchange Group (LSEG) is seeking a Service Manager within the Refinitiv Technology Operations group. The role owns end‑to‑end service management, incident, problem and change planning, focusing on customer experience and continuous service improvement.

You will lead in a matrix environment, provide expert input during incident resolution and ensure services meet agreed levels, supporting trading, analytics, risk and data services across our global infrastructure.