Risk Intelligence Services Lead

London Stock Exchange Group; Greater London; On-site; GBP 80,000 - 110,000; Full time

Job summary

London Stock Exchange Group is seeking a Risk Intelligence Service Manager in London to own and drive end-to-end service management across incident, problem, change and continuity domains.

You will lead a 24x7 incident response in a matrix environment, coordinate resilience initiatives and champion continuous service improvement while partnering with technology, risk and business stakeholders to ensure service levels and risk controls are met.

Qualifications

• 2-5 years in technology domain across trading, analytics, risk or data services.
• Lead and mobilise resources in a matrix environment.
• Inspire trust and manage expectations with business, technology and senior leadership.

Responsibilities

• Incident Management: 24x7 for major incidents; mobilise resources and communicate clearly to senior leadership.
• Change and Release Management: perform risk reviews, manage forward schedule and prioritise non-functional requirements.
• Problem Management: assess trends to identify problems and drive remediation.
• Capacity Management: ensure capacity targets and sponsor remediation activities.
• Availability Management: advise on service operability, analyse data and report against targets.
• Continuity Management: plan and test recovery and resilience.
• Continuous Service Improvement: lead CSI activities and maintain improvement plans.
• Risk Management: provide guidance on actions to manage service risk and track actions.

Skills

Incident management

Change management

Problem management

Capacity management

Availability management

Continuity management

Continuous service improvement

Risk management

Stakeholder management

Tools

ITIL

ServiceNow

Job description

London Stock Exchange Group is seeking a Risk Intelligence Service Manager in London to own and drive end-to-end service management across incident, problem, change and continuity domains.

You will lead a 24x7 incident response in a matrix environment, coordinate resilience initiatives and champion continuous service improvement while partnering with technology, risk and business stakeholders to ensure service levels and risk controls are met.