Risk & Controls Manager, Utilities & Resilience

Pertemps Thames Water; Swindon; Hybrid; GBP 43,000 - 54,000; Full time

Benefits offered by this job

26 days holiday per year

Generous Pension Scheme

Health & wellbeing benefits

Job summary

Thames Water is seeking a Risk and Controls Manager (NHH) to oversee governance, risk, compliance and resilience across the Non-Household market. You will collaborate with internal teams and senior stakeholders to ensure robust controls, effective risk management, and regulatory adherence.

Base location is Hybrid in Swindon (Newbridge Square). Full-time, 36 hours per week. You will own RACMs, support audits, and drive continuous improvement in controls and service performance.

Qualifications

• Experience in governance, risk, compliance, controls, or audit environments.
• Strong relationship-building and stakeholder management at all levels.
• Curious mindset with ability to challenge processes and identify improvements.
• Strong analytical and problem-solving skills to interpret information and identify risks.
• Excellent attention to detail in a regulated environment.
• Customer-focused approach balancing business needs with outcomes.

Responsibilities

• Provide oversight of governance, risk, compliance and resilience activities across the Non-Household market.
• Ensure effective controls are in place, risks are managed, and regulatory obligations are met.
• Maintain and report on delivery governance through key committees.
• Own and maintain the Retail Risk Register, identify, manage and escalate risks.
• Contribute to principal risk reporting and dashboards with insights and recommendations.
• Develop, maintain and test Business Continuity Plans for service resilience.
• Develop, test and monitor RACM; support internal/external audits and regulatory reviews.
• Embed control operating requirements and oversee compliance activities.
• Manage RoPA documentation and information governance requirements.
• Build strong relationships with internal and external stakeholders and promote continuous improvement.

Skills

Governance

Risk management

Regulatory compliance

Stakeholder management

Audits & controls

Job description

Thames Water is seeking a Risk and Controls Manager (NHH) to oversee governance, risk, compliance and resilience across the Non-Household market. You will collaborate with internal teams and senior stakeholders to ensure robust controls, effective risk management, and regulatory adherence.

Base location is Hybrid in Swindon (Newbridge Square). Full-time, 36 hours per week. You will own RACMs, support audits, and drive continuous improvement in controls and service performance.