Risk and Controls Manager: Governance & Compliance

Thames Water Utilities Limited; Swindon; Hybrid; GBP 43,000 - 54,000; Full time

Benefits offered by this job

Holiday allowance

Pension scheme

Wellbeing benefits

Cycle to work

Job summary

Thames Water Utilities Limited, Swindon, is seeking a Risk and Controls Manager (NHH) to oversee governance, risk, compliance and resilience across the Non-Household market. You will work with internal teams and external partners to strengthen control frameworks and drive continuous improvement.

The role focuses on RACM, RoPA, risk registers, audits, and regulatory obligations, with a strong emphasis on stakeholder engagement and delivering timely, evidence-based recommendations.

Qualifications

• Experience working within governance, risk, compliance, controls, or audit environments.
• Strong relationship-building, communication, and stakeholder management skills, with the ability to influence and engage people at all levels.
• A naturally curious mindset, with the confidence to challenge existing processes and identify opportunities for improvement.
• Strong analytical and problem-solving skills, with the ability to interpret information, identify risks, and make recommendations.
• Excellent attention to detail and the ability to work accurately within a regulated environment.
• A customer-focused approach, balancing business needs with positive customer outcomes.
• Experience managing risk registers, control frameworks, compliance activities, or governance processes.
• The ability to prioritise workloads effectively and deliver results in a fast-paced environment.

Responsibilities

• Oversight of governance, risk, compliance, and resilience activities across the Non-Household market.
• Develop and maintain Risk and Control Matrices (RACM) and ensure appropriate controls and monitoring are in place.
• Support internal and external audits, regulatory reviews, and control assessments.
• Lead reviews of local risk registers and ensure actions are implemented.
• Own and maintain the Retail Risk Register and contribute to principal risk reporting and dashboards.

Skills

Governance

Risk management

Compliance

Stakeholder management

Regulatory knowledge

Job description

Thames Water Utilities Limited, Swindon, is seeking a Risk and Controls Manager (NHH) to oversee governance, risk, compliance and resilience across the Non-Household market. You will work with internal teams and external partners to strengthen control frameworks and drive continuous improvement.

The role focuses on RACM, RoPA, risk registers, audits, and regulatory obligations, with a strong emphasis on stakeholder engagement and delivering timely, evidence-based recommendations.