Risk and Controls Manager (NHH)

Pertemps Thames Water; Cheltenham; Hybrid; GBP 43,000 - 54,000; Full time

Benefits offered by this job

26 days holiday

Pension scheme

Benefits package

Job summary

Pertemps Thames Water is seeking a Risk and Controls Manager (NHH) in a hybrid role based in Swindon. The position focuses on governance, risk, compliance and resilience across the Non-Household market, with strong emphasis on controls, reporting and risk management.

You will collaborate with internal and external stakeholders, ensure regulatory obligations are met, and maintain key risk registers and RACM/ RoPA artifacts. A proactive, detail-oriented approach is essential.

Qualifications

• Experience in governance, risk and compliance environments.
• Strong stakeholder management abilities and influence at all levels.
• Curious mindset with ability to challenge processes and drive improvements.
• Analytical and problem-solving skills to identify risks and recommend actions.
• Attention to detail in a regulated environment.
• Customer-focused approach balancing business needs and outcomes.
• Experience with risk registers, control frameworks and governance processes.

Responsibilities

• Provide oversight of governance, risk, compliance and resilience across Non-Household market.
• Ensure effective controls, manage risks, and meet regulatory obligations.
• Develop and maintain delivery governance and reporting to committees.
• Own Retail Risk Register and escalate issues as needed.
• Lead reviews of local risk registers and implement actions.
• Support audits, regulatory reviews and control assessments to completion.
• Embed control operating requirements and oversee information governance.

Skills

Governance

Risk management

Regulatory compliance

Stakeholder management

Audit

Analytical thinking

Communication

Tools

RACM

RoPA

Job description

This full-time position in Swindon offers a salary between £43,260 and £54,075, dependent on expertise. The Risk and Controls Manager (NHH) ensures robust governance, regulatory adherence, risk oversight and business resilience throughout Non-Household market operations. Collaborating with internal groups, senior figures and external associates, the role safeguards organisational performance and reinforces control structures.

Applicants should possess a background in governance, risk and compliance, alongside strong stakeholder management abilities. The role is internally recognised as a Service Control Manager.

What you’ll be doing as a Risk and Controls Manager (NHH)

• You’ll be responsible for providing oversight of governance, risk, compliance and resilience activities across the Non-Household market.
• Working collaboratively with stakeholders across the business, you’ll ensure effective controls are in place, risks are managed appropriately and regulatory obligations are met.
• Establish and maintain effective delivery governance, including reporting into key committees.
• Own and maintain the Retail Risk Register, ensuring risks are effectively identified, managed and escalated.
• Lead reviews of local risk registers and ensure appropriate actions are implemented.
• Contribute to principal risk reporting and dashboards, providing insights and recommendations.
• Maintain compliance with regulatory, contractual and industry obligations.
• Own and develop Risk and Control Matrices (RACM), ensuring appropriate controls and monitoring are in place.
• Support internal and external audits, regulatory reviews and control assessments, ensuring actions are delivered to completion.
• Embed control operating requirements and provide ongoing oversight of compliance activities.
• Manage Records of Processing Activities (RoPA) and support information governance requirements.
• Develop, maintain and test Business Continuity Plans to ensure service resilience.
• Build effective relationships with internal stakeholders, senior leaders and external partners.
• Promote a culture of continuous improvement, identifying opportunities to strengthen processes, controls and service performance.
• Base location: Hybrid - Newbridge Square, Swindon.
• Working pattern: Full-time, 36 hours per week (Monday to Friday).

Essential criteria you’ll need

• Experience working within governance, risk, compliance, controls or audit environments.
• Strong relationship-building, communication and stakeholder management skills, with the ability to influence and engage people at all levels.
• A naturally curious mindset, with the confidence to challenge existing processes and identify opportunities for improvement.
• Strong analytical and problem-solving skills, with the ability to interpret information, identify risks and make recommendations.
• Excellent attention to detail and the ability to work accurately within a regulated environment.
• A customer-focused approach, balancing business needs with positive customer outcomes.
• Experience managing risk registers, control frameworks, compliance activities or governance processes.
• The ability to prioritise workloads effectively and deliver results in a fast paced environment.

Additional skills and experiences that would be great to bring

• Experience working within the water industry or wider utilities sector.
• Experience of business continuity planning and resilience management.
• Knowledge of data protection and information governance requirements.
• Experience supporting regulatory compliance activities within a regulated environment.

What’s in it for you?

• Offering between £43,260 and £54,075 per annum, depending on experience and skills.
• 26 days holiday per year, increasing to 28 with length of service (plus bank holidays).
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
• Find out more about our benefits and perks (Please note different T&Cs apply if on secondment).

Who are we?

We're the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive.

It's a big job, and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Why choose us?

We're committed to being a great, diverse and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats or anything else, just let us know; we're here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience and it's also a great opportunity to learn more about our business and meet colleagues.